Sr. Account Manager

Key Responsibilities

• Act as the primary liaison for clients throughout the production and post event phases of the project.
• Be the bridge for communication between the client and internal fulfillment departments
• Understand the project scope and client needs - ensuring exceptional service throughout the process.
• Build and maintain strong client relationships to foster satisfaction, retention, and future opportunities.
• Manage project budgets, providing cost-effective solutions while maintaining high-quality standards.
• Collaborate with internal teams to guarantee timely and flawless execution of events. (flawless seems unreachable??)
• Create and maintain project timelines, ensuring all deliverables are met efficiently.
• Plan and order site services through the General Contractor and other third-party vendors including all site requirements for exhibiting and EAC.
• Understand process for requesting graphic files from clients and lead process for internal proofing and approvals
• Use experience and expertise to provide consultative recommendations on design, fabrication and services.
• Conduct post-event evaluations to collect feedback, assess service quality, and implement improvements.
• Understand project costing and reconciliation of these costs for final billings
• Demonstrate exceptional communication and presentation skills
• Be available for travel and weekend work to support events

Qualifications

• Bachelor’s degree in Event Management, Business Administration, or a related field (or equivalent experience).
• 3+ years of experience in event planning, account management, or a related role in tradeshows or live activations
• Strong project management skills with the ability to handle multiple projects simultaneously.
• Excellent communication and interpersonal skills, with a client-focused approach.
• High attention to detail and the ability to perform under pressure in a fast-paced environment.
• Proficiency in Microsoft Office
• Familiarity of CRM software, such as HubSpot – Smartsheet is a plus?
• Self-Motivated and Goal-Oriented