Spvy Cust Exp Spec (Firearms)

AAFES

🇺🇸 United States
On-site
21 hours ago
$18.90 – $24.04

21 hours ago

Job Description

As a Supervisor in Hardlines, you will lead a team of passionate and knowledgeable Customer
Experience Associates who strive to exceed customer expectations by focusing on extraordinary
customer experiences. You are responsible for understanding sales goals, planning and executing
daily/weekly workloads to deliver on department and store sales goals as well as customer engagement.
You will create schedules that aligns with customer and business needs and lead a culture of
accountability through clear expectations and performance management on critical service and
engagement behaviors. You will quickly respond to and deescalate negative customer experiences and
ensure that your team understands and is empowered to make things right for the best customers in the
world. So what can you expect as a Supervisor - Hardlines at the Exchange?
 Promote a positive team and customer centric culture
 Lead a culture of accountability through clear expectations
 Utilize business knowledge to understand, troubleshoot and follow-up on opportunity areas
 Ensure customers have an extraordinary experience while shopping
 Greet every customer with eye contact and smile in your authentic way
We know that you can work anywhere. However, working at the Exchange is the start of something
great! While you make it easy for our customers, we focus on you and your development! Our
people make us who we are. We want to see you grow, so we put growing together at the forefront
of everything we do. It is our duty to provide you with the tools and resources that you need to
succeed. Joining the Exchange means joining a team that is devoted to you!

Job Qualifications

Completion of High school or the equivalent. Strong attention to detail and ability to maintain accurate records is required. Must pass a background check and comply with all legal requirements for firearms sales. Position is subject to random drug testing.

If a sufficient number of qualified candidates do not apply, the minimum qualifications may be lowered without reposting.

Major Duties

Provide high level of customer satisfaction through excellent service. Greet each customer upon contact, demonstrates product knowledge, assesses their needs, suggest alternative options, and provide solution resolution. Keep their needs foremost and creates a welcoming environment.

Lead and motivate associates using effective communication skills. Train and mentor team members to deliver an exceptional shopping experience. Maintain employee communication folders, including records of communication, time and attendance, and job descriptions. Provide feedback on performance standards.
Operate a cash register or other sales related equipment to enter new accounts, sales related equipment, sales transactions, refunds, or other related transactions. Verifies and accepts multiple tenders for payment and makes change with accuracy and zero variance tolerance.

Strictly adhere to all FFL regulations and state laws governing the sale of firearms. Ensure all necessary documentation (paperwork, data entry, etc.) is completed accurately and in a timely manner.

Verify that all customer information and transaction details are 100% accurate to prevent any compliance issues and ensure a smooth transaction process.

Monitor and manage stock levels, assist in inventory counts, and report any discrepancies to management. May assist in arranging space on sales floor, setting up promotional fixtures, displays, and signage.

Promote safe handling and storage practices of firearms and educate customers on responsible firearm ownership. Ensure all safety and security procedures are followed.

Communicate and promote the benefits of the Military Star credit card to customers to drive sales growth.
Performs other duties as assigned.

Job Grade: 2
Job Tier: 2
Career Area: Retail Operations
Supervisor: Yes
Salary Minimum: $18.90
Salary Maximum: $24.04
Job Type: Hourly
Number of Positions Remaining: 1

Spvy Cust Exp Spec (Firearms) · AAFES

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