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Spvy Cust Exp Spec (Firearms)
AAFES
- 🇺🇸 United States
- On-site
- 1 day ago
- $18.11 – $31.49
- Pension
1 day ago
Job Description
Create an exceptional shopping experience by assisting customers with firearm and ammunition purchases, providing exceptional service, Lead, train and empower team members utilizing leadership skills. Responsible for accurate record keeping and adherence to all FFL and state laws to ensure program compliance.Job Qualifications
Completion of High school or the equivalent. Strong attention to detail and ability to maintain accurate records is required. Must pass a background check and comply with all legal requirements for firearms sales. Position is subject to random drug testing.If a sufficient number of qualified candidates do not apply, the minimum qualifications may be lowered without reposting.
Additional Qualifications/Requirements
POSITION COMES WITH BENEFITS TO INCLUDE MEDICAL/DENTAL/LIFE INSURANCE, 401K, PAID VACATION AND SICK LEAVE,RETIREMENT. MUST BE ABLE TO WORK FLEXIBLE SCHEDULE TO INCLUDE WEEKENDS AND HOLIDAYS. ABLE TO LIFT 40 LBS AND MORE DETAIL ORIENTED. HAS A POSITIVE ATTITUDE AND A TEAM PLAYER. MUST BE 21 YEARS OLD OR OLDER TO APPLY. BY APPLYING TO THIS POSITION, YOU UNDERSTAND THAT YOU MUST BE ABLE TO PASS BACKGROUND CHECKS AND DRUG TESTS BEFORE ACTUAL HIRE.- Able to learn and adapt to current technology needs
- Able to think quickly on the spot to answer customer questions
- Able to take initiative
- Able to share brand knowledge
- Excellent attention to detail
- Willing to cross-train and work in other areas of the store, as needed
- Must possess a welcoming and helpful attitude toward customers and other team members
- Excellent communication skills
- Basic computer skills
- Previous knowledge and experience with firearms preferred
Major Duties
Provide high level of customer satisfaction through excellent service. Greet each customer upon contact, demonstrates product knowledge, assesses their needs, suggest alternative options, and provide solution resolution. Keep their needs foremost and creates a welcoming environment.Lead and motivate associates using effective communication skills. Train and mentor team members to deliver an exceptional shopping experience. Maintain employee communication folders, including records of communication, time and attendance, and job descriptions. Provide feedback on performance standards.
Operate a cash register or other sales related equipment to enter new accounts, sales related equipment, sales transactions, refunds, or other related transactions. Verifies and accepts multiple tenders for payment and makes change with accuracy and zero variance tolerance.
Strictly adhere to all FFL regulations and state laws governing the sale of firearms. Ensure all necessary documentation (paperwork, data entry, etc.) is completed accurately and in a timely manner.
Verify that all customer information and transaction details are 100% accurate to prevent any compliance issues and ensure a smooth transaction process.
Monitor and manage stock levels, assist in inventory counts, and report any discrepancies to management. May assist in arranging space on sales floor, setting up promotional fixtures, displays, and signage.
Promote safe handling and storage practices of firearms and educate customers on responsible firearm ownership. Ensure all safety and security procedures are followed.
Communicate and promote the benefits of the Military Star credit card to customers to drive sales growth.
Performs other duties as assigned.
- Job Grade: 2
- Job Tier: 2
- Career Area: Retail Operations
- Supervisor: Yes
- Salary Minimum: $18.11
- Salary Maximum: $31.49
- Job Type: Hourly
- Number of Positions Remaining: 1
Spvy Cust Exp Spec (Firearms) · AAFES