DS
Specialized IT Consultant - Junior
Damco Solutions Inc
- Location not stated
- Junior
- 8 months ago
- Microsoft Dynamics
- HRIS
- Excel
- Visio
- ITIL
- Change Management
- Incident Management
8 months ago
Location: Toronto, ON
Contract
Maximum Number of Submissions - 1 (one)
Assignment Type - Onsite 5 days
MUST HAVES:
Experience with Microsoft Dynamics GP, BSSI HFM and Logibec Quadrant Workforce Solutions
Experience with coordinating Service Desk operational activities and technical projects that involvePersonal Information Protection and Electronic Documents Act (PIPEDA)
Description
• Lead, coordinate and monitor ticket support for health service providers provisioned on to LTCCASB/CCIM hosted MIS and HRIS, and escalate as required.
• Monitor ongoing requests for service (e.g., onboarding, mergers), coordinate resources to meet requests and communicate expectations to health service provider clients.
• Manage the overall secretariat of LTCCASB/CCIM governance structures including meeting preparation, follow up on action items, and circulating detailed minutes. Facilitate working group sessions both internally and externally as required.
• Create, manage, and publish communications through the approval process
• Work with senior management to prepare for executive briefings and respond to requests for information. Provide/prepare stakeholder communication documents, executive level presentations, reports, and briefing materials.
• Provide business needs analysis and create business and system requirements documentation, including functional and non-functional requirements, use cases, and data and process flow diagrams
• Follow industry best practices, processes, and policies that are required to maintain and support privacy and security requirements.
Skills
Experience and Skill Set Requirements
| Public Sector Experience |
|
5 points |
| Management and Communication Skills | ·Proven track record for building strong working relationships ·Strong interpersonal, and verbal and written communication skills ·Excellent customer service skills, including tact and diplomacy to ensure client needs are managed effectively ·Excellent analytical, problem-solving, and decision-making skills ·Ability to apply strong listening skills to facilitate issue resolution ·A motivated, flexible, creative team player with perseverance, excellent multi-tasking abilities and a proven track record for meeting strict deadlines |
40 points |
| Technical Skills | ·Experience with Microsoft Dynamics GP, BSSI HFM and Logibec Quadrant Workforce Solutions ·Experience with the following technologies: oMS Projects oMS Teams oMS Power Point oMS Excel oMS Visio oAODA compliance oOTR ·Knowledge of ITIL and service management industry best practices including execution of change management and incident management processes
|
30 points |
| General Skills and Experience | ·Demonstrated knowledge of IT project management standards, tools, techniques, and methodologies, including the Project Management Institute (PMI) Project Management Body of Knowledge (PMBoK) ·Experience managing change, including documenting change requests, change implementation plans, SDLC, resource schedules and back-out plans for IT infrastructure projects ·Experience tracking and reporting on status for multiple stakeholder groups including clients |
25 points |
Specialized IT Consultant - Junior · Damco Solutions Inc