Specialist - System Management

Job Summary

We are seeking an experienced PEGA Lead Production Support Engineer with 10 years of IT experience in PEGA application development production support incident management and enterprise application maintenance The ideal candidate should possess strong expertise in PEGA PRPC Production Support ServiceNow Splunk Dynatrace Oracle SQL LinuxUnix and Agile methodologies along with experience leading support teams and managing critical production incidents in banking and financial services environments

Primary Skills

PEGA PRPC 7x 8x

PEGA Application Development Support

L3 Production Support

Incident Problem Change Management

ServiceNow JIRA

Splunk Dynatrace Monitoring

Oracle SQL PLSQL

Linux Unix Administration

Root Cause Analysis RCA

Production Releases Deployments

Agile Scrum Methodology

API Integration Support

Key Responsibilities

Provide L3 production support for PEGAbased enterprise applications and ensure system availability

Manage and resolve P1P2 production incidents within SLA targets

Perform root cause analysis and implement preventive measures for recurring issues

Monitor application performance using Splunk Dynatrace and enterprise monitoring tools

Troubleshoot PEGA case processing Queue Processors Job Schedulers and integration failures

Support production releases deployments hotfixes rollback activities and postdeployment validation

Analyze logs exceptions and database issues to identify and resolve application problems

Coordinate with business users developers infrastructure teams and vendors for issue resolution

Maintain Dev QA UAT and Production environments including upgrades and patch management

Create support documentation knowledge articles operational runbooks and RCA reports

Lead support teams conduct status meetings and mentor junior engineers