Specialist - System Management

We are looking for an Application Production Support Engineer with 12 years of experience supporting AILLMbased applications in a production environment

Key Responsibilities Skills

Provide L2L3 production support for applications leveraging LLMGenerative AI models

Troubleshoot application API performance and production issues related to AILLM workloads

Experience with Redis and MongoDB databases

Monitoring and troubleshooting using Splunk and Dynatrace

Experience with containerized applications using Kubernetes andor OpenShift

Exposure to Galileo and LangSmith or similar LLM observabilitydevelopment platforms

Understanding of LLM tokens Tokens Per Minute TPM Requests Per Minute RPM throttling and rate limits

Basic understanding of VMware environments

Strong incident management troubleshooting rootcause analysis and production support skills

Preferred Profile Application Support professionals with handson exposure to AILLM projects rather than pure AIML developers