Specialist - System Management

Job Title: Specialist - System Management

Location: Pune

Experience: 5-8 years

We are seeking a highly skilled and experienced Specialist - System Management to join our team in Pune. This role is critical for ensuring the stability, performance, and availability of our reconciliation platforms, providing expert L2 support and driving incident resolution.

Job Description:

1. Provide expert L2 support for critical system management functions, with a specific focus on reconciliation tools such as SmartStream TLM, Duco, and Intellimatch.

2. Manage and resolve incidents, service requests, and problems related to the designated reconciliation platforms.

3. Perform in-depth analysis and troubleshooting of complex application issues, identifying root causes and implementing effective solutions.

4. Lead and participate in Major Incident Management (MIM) processes, ensuring rapid resolution, clear communication, and post-incident reviews.

5. Monitor system performance, health, and availability of reconciliation tools, proactively addressing potential disruptions.

6. Execute routine system maintenance, configuration changes, and deployment activities in accordance with established procedures.

7. Collaborate effectively with cross-functional and geographically dispersed teams, including development, infrastructure, and business stakeholders.

8. Develop and maintain comprehensive technical documentation, including standard operating procedures, runbooks, and knowledge articles.

9. Ensure timely, clear, and concise communication of incident status, progress, and resolution to management and relevant teams.

10. Adhere strictly to ITIL framework principles for incident, problem, and change management processes.

Skills and Qualifications:

*5-8 years of experience in system management or L2 application support roles.

*Mandatory expertise in reconciliation tools: SmartStream TLM, Duco, and Intellimatch.

*Strong proficiency in SQL, Oracle, and Ingres Database management.

*Solid experience with Linux operating systems and Shell scripting.

*Demonstrated understanding of core banking concepts (e.g., CASA, Loans, GLs, Direct Debits).

*Strong knowledge of ITIL processes; ITIL certification is desirable.

*Experience with incident management tools such as ServiceNow.

*Excellent analytical and problem-solving capabilities.

*Strong communication skills, both written and verbal, with excellent email etiquette.

*Ability to work effectively under pressure and manage multiple priorities in a fast-paced environment.