Specialist, Shopfloor IT Operations

Veracity Software Inc

🇺🇸 United States

On-site

Manager or above

5 months ago

SCADA
Incident Management
PLC
AI
ITIL

5 months ago

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Role: Specialist, Shopfloor IT Operations
Location: Blythewood, SC (Onsite – 5 Days/Week)
Full Time
Work Environment

100% Onsite – Blythewood, SC
Fast-paced automotive manufacturing environment
Requires flexibility to support multiple production shifts
Occasional international travel for training

Ideal Candidate
A hands-on Shopfloor IT professional with strong experience supporting manufacturing operations, particularly in automotive environments. The ideal candidate excels in troubleshooting both software and hardware issues, managing service tickets, and ensuring seamless operation of production systems. They are adaptable, detail-oriented, and capable of working in a high-growth, fast-paced environment while driving continuous improvement initiatives.
TheSpecialist, Shopfloor IT Operations is responsible for supporting and maintaining IT systems across the manufacturing shopfloor. This role focuses on system monitoring, troubleshooting, and Tier-1 support for production-critical systems such as MES, SCADA, and torque data systems. The position ensures uninterrupted production operations by managing service tickets, supporting hardware/software systems, and collaborating across functions.
Key Responsibilities
Shopfloor IT Systems Support

Monitor, configure, and troubleshoot shopfloor systems includingMES, SCADA, and torque/screw data systems
Ensure system availability, integrity, and performance across production lines
Support Edge computing and manufacturing IT environments

Hardware & Infrastructure Support

Configure and troubleshoot shopfloor hardware such as:
- Worker guidance stations
- Andon boards
- Printers and labeling systems
- Handheld devices
Maintain and support printer/label services across production

Service & Incident Management

Manage and resolveservice tickets (Tier-1 support)
Develop and implement shopfloor IT support concepts
Provide support across all production shifts to ensure uptime

Reporting & Continuous Improvement

Conduct audits and generate operational reports
Identify process improvements and system optimization opportunities
Support implementation of IT solutions to enhance manufacturing efficiency

Cross-Functional Collaboration

Work closely with production, engineering, and IT teams
Ensure seamless communication between shopfloor and enterprise systems
Support project initiatives and system rollouts

Must-Have Qualifications

4+ years of experience inmanufacturing/shopfloor IT environments
Strong experience withMES, SCADA, or torque data management systems
Experience inproduction troubleshooting (software & hardware)
Basic knowledge ofautomation systems / PLCs / industrial interfaces
Experience withdatabases, programming, or communication protocols
Project management experience (2+ years preferred)
Strong problem-solving and troubleshooting skills

Preferred Qualifications

Experience inautomotive manufacturing (OEM or Tier-1)
Knowledge ofEdge computing and shopfloor IT architecture
Familiarity withAI, Big Data, or ITIL frameworks
Exposure torobots, sensors, and torque systems
Experience in process optimization and digital transformation initiatives

Core Skills

Shopfloor IT Systems (MES / SCADA / Edge)
Production Support & Troubleshooting
Hardware Configuration & Support
IT Operations & Service Management
Automation & PLC Basics
Cross-functional Collaboration

Process Improvement & Optimization

Specialist, Shopfloor IT Operations · Veracity Software Inc

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