Specialist, Research Engagement Services I

About This Role

Client Engagement Services (CES) Specialists provide world-class service by engaging directly with clients or internal stakeholders to coordinate requests with Business & Technology Insights Analysts. Successful Specialists demonstrate a passion for client service, strong problem-solving skills in complex scenarios, and a willingness to learn with a high degree of ambition and drive.

In this role, you will act as a connector between internal and external clients and the Analyst community to problem solve around our clients' most pressing technology and business-related questions and problems.

What you'll do

• Interpret client needs and identify the most relevant Analyst to fulfill the request.
• Provide research and resources to business leaders to help improve their businesses.
• Partner with internal stakeholders on client needs.
• Read industry research and develop an understanding of complex topics.
• Provide executive-level customer service.
• Build strong working relationships with the Client Business & Technology Insights Analyst community and receive unlimited access to all research content.

Skills: What you'll need

• Bachelor's degree and/or equivalent customer service experience.
• Experience in proactive problem solving with complex scenarios.
• Strong time management and organizational skills.
• Analytical mindset.
• Strong business acumen.
• Great written and verbal communication skills, able to adjust style based on audience.

Who you are

• Technologically savvy: able to quickly learn new systems and tools.
• Works well in a team environment.
• Growth mindset with a self-starter attitude.
• Strong interest in business and technology along with a willingness to learn.