Specialist - Program & Project Management

The Business Continuity Compliance Program Coordinator is responsible for supporting the Microsoft 365 Business Continuity Management BCM program by ensuring services maintain Business Continuity and Disaster Recovery BCDR compliance across Copilot Agents Platforms and Work Experiences Group organizations.

This role manages onboarding renewals reporting documentation audit preparation Power BI analytics compliance tracking and stakeholder coordination to drive operational excellence and regulatory readiness

Key Responsibilities

Manage Business Continuity Disaster Recovery BCDR onboarding and renewal processes to ensure service compliance and operational resilience

Coordinate compliance activities across Microsoft 365 services including Copilot Agents Platforms and Work Experiences organizations

Develop maintain and enhance Power BI dashboards and reports to provide visibility into program health compliance metrics and operational performance

Prepare and deliver Monthly Service Reports MSR executive presentations and compliance reporting artifacts

Create maintain and govern Standard Operating Procedures SOPs user guides and operational documentation

Support audit readiness initiatives including SOC FedRAMP and other regulatory or internal compliance assessments

Track and manage program action items acknowledgements escalations service dependencies and stakeholder communications

Facilitate service scope reconciliation compliance reviews and governance activities with crossfunctional stakeholders

Participate in daily weekly and monthly operational reviews capturing meeting notes action items and followup activities

Administer and maintain compliancerelated tools SharePoint sites audit records and process documentation repositories

Drive continuous process improvement initiatives to enhance operational efficiency reporting accuracy and compliance maturity

Partner with engineering security compliance and business teams to ensure services remain auditready and aligned with business continuity requirements

Preferred Qualifications

Experience in Business Continuity Management BCM Disaster Recovery DR Compliance Governance or Program Management

Handson experience with Power BI SharePoint Microsoft 365 and Azure DevOps ADO

Familiarity with regulatory frameworks such as SOC FedRAMP ISO 27001 or similar compliance standards

Strong analytical organizational documentation and stakeholder management skills

Ability to manage multiple priorities in a fastpaced crossfunctional environment