Specialist: Patient Access (Full-time)

Specialist: Patient Access / Registration

Department: Patient Access
Status: Full-Time | 1.0 FTE (40 hours/week)
FLSA Status: Non-Exempt
Reports To: Manager: Patient Access
Location: Pagosa Springs Medical Center – Pagosa Springs, Colorado
Work Arrangement:On-Site Required
Pay Range:$19.10 - $22.92/hour
Application Deadline:November 8, 2026. The deadline may close sooner due to an unanticipated business necessity, such as an incumbent vacating the role earlier than anticipated. You are encouraged to apply well in advance of the deadline.

💙Position Highlight

Be one of the first people our patients meet and help create a welcoming, efficient experience from the moment they arrive. As a Patient Access Specialist, you'll play an important role in accurate patient registration, insurance verification, payment collection, and connecting patients with the information they need to access care at Pagosa Springs Medical Center.

Position Summary

TheSpecialist: Patient Access / Registration provides front-line administrative and registration support to patients, families, providers, and staff. This position greets patients in person and by phone, accurately enters and verifies patient information in the electronic health record, confirms demographics and insurance coverage, verifies eligibility, and collects and posts applicable patient payments and copayments. 

This is afull-time, on-site position requiring excellent customer service, attention to detail, professionalism, and the ability to manage multiple responsibilities in a busy healthcare environment.

Why Join PSMC?

• Make a direct impact on the patient experience as one of PSMC's first points of contact
• Build valuable experience in healthcare registration, insurance verification, and revenue cycle operations
• Develop proficiency in Cerner and other healthcare technology systems
• Work collaboratively with clinical, financial, and administrative teams throughout PSMC
• Expand your knowledge of insurance, Medicare requirements, patient financial responsibilities, and financial assistance resources
• Cross-train within Patient Access and broaden your healthcare experience
• Join a community-focused Critical Access Hospital serving Pagosa Springs and the surrounding region

Key Responsibilities

Patient Registration & Customer Service

• Greet and assist patients in a courteous, timely, and professional manner
• Answer incoming telephone calls and respond to patient questions within the scope of the position
• Accurately obtain and document patient demographic information
• Enter, update, and verify information in the electronic health record
• Use appropriate patient identifiers to confirm identity
• Scan identification and insurance cards into the patient record
• Ensure required consent and HIPAA documents are completed
• Provide patients with general clinic and organizational information 

Insurance & Patient Financial Responsibilities

• Collect and accurately document patient insurance information
• Verify insurance eligibility for insured patients
• Collect and post patient copayments to the appropriate accounts
• Accept and accurately document patient payments
• Inform patients of available financial assistance options and applicable responsibilities
• Complete required Medicare Secondary Payer information for Medicare registrations
• Help ensure the accuracy of patient and financial information throughout the registration process 

Electronic Health Record & Administrative Support

• Provide EHR registration support to staff
• Maintain proficiency in Cerner, Microsoft Word, Outlook, and other required systems
• Monitor incoming faxes and route information appropriately
• Assist patients with records request and release forms
• Complete opening and closing responsibilities
• Help prevent duplicate medical records by accurately retrieving patient history
• Maintain established productivity and accuracy standards
• Perform registration duties with a goal of95% accuracy 

Teamwork, Privacy & Service Excellence

• Maintain strict patient confidentiality and comply with HIPAA requirements
• Work collaboratively with Patient Access colleagues, clinical teams, providers, and other PSMC departments
• Communicate effectively with leadership and coworkers
• Prioritize responsibilities and manage frequent interruptions
• Remain calm and professional in stressful or escalating situations
• Participate in required meetings, training, and cross-training
• Follow PSMC policies, procedures, safety standards, and confidentiality requirements 

Qualifications

Required Qualifications

• High school diploma or equivalent
• CurrentAHA BLS Heart Saver certification
• Basic computer knowledge and proficient typing skills, including Microsoft Office and Teams
• Strong attention to detail and ability to maintain accurate patient records and financial transactions
• Ability to communicate clearly and professionally in English
• Strong listening and interpersonal communication skills 

Preferred Qualifications

• Two (2) years of customer service experience
• Electronic health record experience, especiallyCerner
• Previous experience in a healthcare setting
• Additional language skills 

What We're Looking For

The ideal candidate:

• Enjoys working directly with patients and providing excellent customer service
• Is friendly, professional, and comfortable communicating with people from a variety of backgrounds
• Takes pride in accuracy and attention to detail
• Understands the importance of confidentiality and protecting patient information
• Can manage multiple priorities and frequent interruptions
• Learns new technology and processes quickly
• Is comfortable discussing insurance, copayments, and other patient financial responsibilities
• Works effectively both independently and as part of a team
• Remains calm and professional in a fast-paced healthcare environment
• Demonstrates PSMC's WISER values ofWholeness, Integrity, Stewardship, Excellence, and Respect 

Schedule & Work Environment

This is afull-time, 1.0 FTE position, anticipated to work40 hours per week. This position is required to workon-site at Pagosa Springs Medical Center and is not a remote position. Specialist_ Patient Access

Work is performed in a hospital setting with frequent interaction with patients, employees, vendors, and the public. The position requires the ability to work effectively amid frequent interruptions while maintaining accuracy, confidentiality, and excellent customer service. Specialist_ Patient Access

PSMC cross-trains this position to support theRepresentative: Patient Experience role. 

Compensation & Benefits

Compensation

• Hourly pay range: $19.10 - $22.92
• Placement within the range will be based on the selected candidate's qualifications, relevant experience, internal equity, and PSMC's applicable compensation practices
• Cross-Training Differential: Eligible Patient Access staff who cross-train and regularly work in the Emergency Department receive an additional$1.00 per hour. The employee remains classified in the same pay grade as their Patient Access/Registration position. If the employee ceases to regularly work in the Emergency Department, the differential ends.

Benefits (Full-Time)

• Generous paid time off
• Separate sick leave
• Medical, dental, and vision insurance
• Life and AD&D insurance
• Long-term disability coverage
• Option for short-term disability coverage
• Retirement plan with employer contribution
• Employee Assistance Program and wellness resources
• Professional development and training opportunities

About Pagosa Springs Medical Center

Pagosa Springs Medical Center is aCritical Access Hospital serving Pagosa Springs and Archuleta County in southwest Colorado. Our Patient Access team plays an essential role in creating a positive patient experience while supporting accurate registration, communication, and revenue cycle processes throughout the organization.

Located in the beautiful San Juan Mountains, Pagosa Springs offers an exceptional quality of life with year-round opportunities for hiking, skiing, fishing, mountain biking, rafting, hunting, and other outdoor recreation.

At PSMC, you'll join a collaborative healthcare team guided by our WISER values:Wholeness, Integrity, Stewardship, Excellence, and Respect.

Apply Today

If you're organized, detail-oriented, enjoy helping people, and want to build or expand your career in healthcare, we'd love to hear from you.

Join Pagosa Springs Medical Center's Patient Access team and help create a welcoming, accurate, and efficient experience for every patient we serve.