Specialist - Package Implementation

The Business Process Analyst will be responsible for independently leading crossfunctional process analysis and driving

strategic transformation initiatives across the FSS Business Group and beyond

Process Analysis and Documentation

Conduct thorough analyses of existing business processes and design the futurestate process roadmap

to eliminate bottlenecks and optimize endtoend performance

Document current processes including workflow diagrams data flowcharts and process maps to provide

a clear understanding of the current state

Data Collection and Analysis

Gather and analyze relevant data to quantify process performance identify trends and measure the

impact of process changes

Use datadriven insights to recommend and prioritize process improvement initiatives

Crossfunctional Collaboration

Lead crossfunctional collaboration and manage stakeholder expectations across multiple departments

acting as the primary subject matter expert for process improvements

Facilitate workshops meetings and brainstorming sessions to engage teams in problemsolving and

process improvement activities

This includes

Change Management

Own the change management lifecycle including developing and executing communication and training

plans to ensure successful adoption of major process changes

Provide training and support to employees affected by process changes ensuring successful adoption of

new practices

Solution Development

Develop innovative solutions and recommendations for process improvements that align with the

organizations strategic goals

Design and propose new process workflows standard operating procedures SOPs and guidelines that

drive efficiency and effectiveness

The Business Process Analyst Business Transformation will adhere to standard governance guidelines policies and

procedures This position will be exposed to multiple tools for process optimization system enhancements and

automation to be leveraged as needed

Education Experience Required and Preferred

Required

4 7 years of professional services experience preferably in staffing industry with at least 2 years of that

experience managing endtoend crossfunctional process improvement projects independently

Strong communication and analytical skills

Lean Six Sigma experiencecertification able to facilitate successful Kaizen workshops

Intermediate proficiency with ExcelGoogle Sheets and ability to leverage spreadsheet and other tools to

solve problemsbuild solutions

Strong documentationwritten communication with process mapping experience

Defining analyzing uncovering and crafting requirements with users

Strong requirement gathering and analysis skills ability to work with a structured and methodical

approach combined with an inquiring mind

Ability to understand the business process and create process flow diagrams

Proven change management expertise to facilitate smooth transitions during process changes

Intermediate proficiency with SQL for data extraction and analysis

Preferred

An IT or Business Bachelors degree

Working as part of an Agile team

Handson experience with Celonis Process Mining Execution Management Views Analyses Knowledge

Models PQL Studio Data Integration

Testing experience

Peoplesoft HR and Financials

MacrosVBAVBS

Design capabilities for dashboards to support the business in identifying issues and prioritizing where

action is required

Google Suite

Working in a fast paced business environment and utilizing Software Development Life Cycle SDLC

Methodologies

Key Competencies see World League Publication if applicable

Interest affinity for technology

Willingness and ability to use existing knowledge to rapidly learn new processes

Proficient at quickly developing and sustaining close working relationships with users

Excellent written and verbal communication skills able to effectively communicate technical details to a

nontechnical audience ie users vendors management colleagues as well as produce clear and concise

written documentation

Proven ability to review analyze and implement process improvements

Excellent analytical and problem solving skills

High ability to simultaneously perform a variety of complicated tasks and manage competing priorities across

multiple projects

Proven ability to influence stakeholders at all levels and drive consensus on complex process decisions

Ability to methodically identify analyze and resolve business and technical problems using systematic approaches

with welldocumented supportable methodologies and creative and independent thinking resulting in measurable

ROI

Ability to prioritize schedule report deliver and support automated solutions for multiple applications within

agreed timelines and overlapping schedules