Specialist I, File Build (Implementation Specialist)

Title

Specialist I, File Build (Implementation Specialist)

VAR & Merchant Implementation

Reports To

VAR & Implementation Senior Manager

About Payroc

Payroc is a global payments technology company helping businesses get paid, grow faster, and operate smarter. From powerful POS systems to seamless online and mobile payment solutions, we equip merchants with the tools they need to succeed in today’s fast-moving commerce landscape.

At Payroc, our culture is built around people who lead with grit, take ownership, and are not afraid to be a boss when it comes to driving results. We believe the best solutions start when we listen first to our customers, our partners, and each other so we can deliver payment experiences that truly make a difference for the businesses we serve.

We are a team that moves quickly, thinks entrepreneurially, and celebrates big wins together. If you are energized by building relationships, solving real business problems, and creating opportunities for yourself and your clients, Payroc is the kind of place where you can make an impact and grow your career.

Position Overview:

What we’re obsessive about:

• Customer Satisfaction: We are committed to providing exceptional service and ensuring our clients have a seamless experience with our technology.

• Technical Excellence: We strive for accuracy and efficiency in our installations, maintaining high standards for all our deployments.

• Continuous Learning: We foster a supportive environment where you can grow your technical skills and knowledge in a fast-paced industry.

• Professionalism & Communication: We value clear, friendly, and professional communication with our clients and team members.

Duties and Responsibilities:

Technical Installation & Support

• Configure integrated solutions with POS credit card devices (Front-end and Back-end setup).

• Set up merchant account credentials and provide them to partners and clients for implementations.

• Educate and train clients on online virtual solutions, credit card and ACH payment requests, and user creation via phone or virtually.

• Complete all rigorous testing to ensure the quality of the implementation and confirm successful processing.

• Follow up with merchants to provide additional support and ensure long-term success.

Documentation & Record Keeping

• Document the entire setup procedure according to department protocols.

• Maintain detailed and accurate notes to ensure solutions are configured correctly and work is trackable.

Client Interaction & Communication

• Provide friendly and professional assistance to clients during the onboarding process.

• Clearly explain technical problems and solutions to non-technical users in both Spanish and English.

Qualifications

• Technical Degree, associate degree, or equivalent experience in a previous technical support role, IT, or with point-of-sale systems.

• Knowledge of payment processing operations, technology, and equipment.

• Proficiency in PC hardware and software based on Windows and Apple Operating Systems.

• Strong knowledge of Microsoft Office applications.

• Excellent verbal communication skills in both Spanish and English.

• Ability to adapt and learn new skills quickly in a fast-paced environment.

• Strong organizational skills and a methodical approach to problem-solving.

Travel Component

• NA

Working Conditions

• On-site position based in San Juan, PR.

• Availability to work Monday through Saturday, with one day off in between.

• Physical tasks such as lifting and moving equipment may be required.

• Extensive desk-based work, including prolonged periods of computer use and administrative tasks.

• Non-Exempt

Equality 

At Payroc we are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements and individuals’ qualifications without regard to race, color, religion, national social or ethnic origin, sex, age, physical, mental, or sensory disability, sexual orientation or any other status protected by the laws regulation in the location we operate. Payroc does not tolerate discrimination or harassment based on any of these characteristics. 

Payroc is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact Human Resources Department at HR@payroc.com 

Compensation and Benefits 

Our compensation reflects the cost of labor across several U.S. geographic markets. Actual compensation may vary based on a number of factors, including location, job-related knowledge, skills, and experience. Depending on the position offered, additional forms of compensation – such as bonuses, incentives, or equity – may also be included as part of the total compensation package. We offer a comprehensive range of benefits to support your overall well-being, both personally and professionally. These may include medical coverage, financial benefits, and wellness support tailored to your needs. 

Candidate Privacy Notice 

We are committed to protecting the privacy and security of personal information provided to us during the recruitment and hiring process. Our Candidate Privacy Notice explains how we collect, use, store, and protect your personal data when you apply for a role with us. This notice applies to all job applicants and candidates, including those located in the European Economic Area (EEA), the United Kingdom, Canada, and other applicable jurisdictions. You can find our Candidate Privacy Notice on our Careers Page under FAQs. 

Note to Agencies 

Payroc does not accept resume submissions from agencies outside of existing agreements. Please do not send unsolicited resumes to Payroc HR or to Payroc employees. Payroc is not responsible for any fees associated with unsolicited resume submissions.