TI
Specialist I, Admissions (ROPS)
Tranzeal Inc.
- 🇺🇸 United States
- On-site
- 9 months ago
- HIPAA
- CRM
- Excel
- Microsoft Word
- Outlook
9 months ago
- Respond professionally, promptly, and courteously to inbound calls, e-mails and faxed referrals and/or requests for treatment options
- Request placement and/or respond to inquiries regarding treatment options via outbound calls, email, and/or other designated contacts
- Place outbound calls to Hospitals to complete placement requests
- Willing and able to partner with Field Operations to visit Doctor's offices and Hospitals to build, enhance and/or establish those relationships.
- Adhere to performance metrics and quality assurance call standards
- Utilize all tools and resources to coordinate and complete the placement of a patient
- Maintain data forms e-faxed from the eld and enter in the appropriate database
- Under the direction and supervision of the supervisor, develop and enhance processes to ensure effective growth within placements as well as treatment option modalities
- Build positive relationships with Hospitals, Discharge planners, Case Managers, & DaVita teammates across the Village and provide customer service excellence
- Achieve the metrics and goals set for the department
- Work during expanded/non-traditional hours to serve patients and teammates (in different time zones)
- Comply with all HIPAA regulations regarding patient information to assure confidentiality of patient health information (PHI)
- Ability & willingness to learn about Kidney Disease and related topics
- Excellent customer relationship and inter-company network building skills
- First-class 'Red Carpet' customer-centered skills
- Ability to empathize with all customers under stressful circumstances and yet remain operationally effective and focused on business goal
- Organized, ability to multi-task with excellent time management and prioritization skills
- Attention to accuracy of details and relentless follow-through with a curious and investigative inclination
- Ability to proactively add knowledge gained to the CRM databases to improve processes and help rene procedures
- Ability/willingness to work overtime
- Ability to understand and follow DGS and DaVita employment policies and procedures
- Adherence to achieving the metrics and goals that are set for the department and receptivity to constructive feedback and development
- Consistent, regular, punctual attendance as scheduled is an essential responsibility of this position
- Liaises with DaVita teammates at other locations to provide customer service excellence
- Perform other duties as assigned
- Able and willing to work overtime as required
- Understand and Follow DGS and DaVita processes.
- Understand and follow DGS and DaVita teammate policies and procedures
- (Education, licenses, certifications, and experience required to fulfill the essential duties, include computer skills as required):
- High School diploma or equivalent required
- Minimum of 6 months' related experience required
- Data entry speed of 25-40 keystrokes per minute required
- Basic computer skills and proficiency in Microsoft Excel and Access
- Intermediate computer skills and proficiency in Microsoft Word and Outlook
- Commitment to DaVita's values of Service Excellence, Integrity, Team, Continuous Improvement, Accountability, Fulfillment and Fun with ability to demonstrate those positively and proactively to patients, co-workers, management, physicians, and/or vendors in every day performance and interactions
- Ability and willingness to learn required programs
- Organized multi-tasker with excellent time management and prioritization skills
- Ability and desire to provide excellent customer service and build rapport with clients and teammates associated with the program
- Excellent customer relationship and inter-company network building skills
- Superb customer-centered communication including professional, courteous, prompt phone, e-mail, scheduling and fax responses.
- Ability to empathize with patients, patient's family members, care-givers, customers, and teammates under stressful circumstances and remain focused on business goal
- Attention to accuracy of details and relentless follow-through
- Ability to proactively use knowledge gained to improve processes and help rene procedures
- Receptive to constructive feedback and development
Specialist I, Admissions (ROPS) · Tranzeal Inc.