Specialist - Cloud Engineering

Responsibilities

Provide quick and accurate solutions to the customers problems Meet all follow up commitments made with customers

Aligning with Customers business time represent Microsoft and communicate with customers via telephone remote assistance written correspondence electronic service in a timely manner according to the service level agreement

Analyze problems and develop solutions to meet customer needs may involve writing custom code

Participate in case triage meetings to share knowledge with other engineers and develop efficient customer solutions

Write technical articles and sample programs for Microsofts knowledge base

Manage the healthy progress of service requests Ensure escalating to senior and escalation resources at the right time with the right information

Collaborate on crossteam and crossproduct technical issues by working with resources from other groups and product team as needed to resolve customer issues

Effectively manage relationships with customers and other stakeholders while ensuring high customer satisfaction of the overall service experience

Qualifications

Experience of Exchange Online Mailflow

Knowledge of Exchange Online Protection

Knowledge of Microsoft Defender for Office 365

Basic Knowledge for Compliance features like Auditing Sensitivity Labels Data Loss Prevention

Knowledge of Mailbox Archiving and Retention policies and holds

Basic Knowledge of Email authentication policies SPF DKIM DMARC

Basic Knowledge of Content searcheDiscovery search

Time of operation:

This team will be in 24X7 shift model. Therefore, should be flexible to cover during holidays and weekends to accommodate MS roster.