Specialist - Business Analysis

Job title : Salesforce Training Lead
Job Location : Mississagua , Ontario , Canada

Role Summary

We are seeking a Salesforce Training Lead to design and deliver rolebased training programs and job aids that enable Day1 user performance across impacted personas This role ensures effective knowledge transfer adoption readiness and sustained user enablement for Salesforce launches

Key Responsibilities

Create and deliver rolebased Salesforce training tailored to diverse user personas
Develop job aids quick reference guides and enablement materials to support Day1 readiness
Partner with business stakeholders and OCM teams to align training with change impacts
Conduct training sessions virtual and inperson and measure effectiveness through feedback and adoption metrics
Coordinate with project teams to ensure training content reflects system functionality and business processes
Drive continuous improvement of training programs based on user feedback and evolving Salesforce capabilities

Primary Skills
Strong expertise in Salesforce platform functionality and user workflows
Proven experience in instructional design curriculum development and training delivery
Ability to create rolebased enablement materials job aids elearning workshops
Knowledge of adult learning principles and training evaluation methods

Secondary Skills
Excellent communication facilitation and presentation skills
Strong stakeholder management and collaboration abilities
Analytical mindset to measure training effectiveness and adoption metrics
Flexibility to adapt training strategies to evolving business needs

Qualifications
Bachelors or Masters degree in Education Organizational Development Business Administration or related field
9-12 years of experience in training and enablement with at least 35 years in Salesforce programs
Experience in enterprisescale training delivery across diverse user groups
Salesforce certifications Administrator Business Analyst or Consultant desirable
Familiarity with Learning Management Systems LMS and digital training tools
Track record of driving successful user adoption in largescale digital transformation initiatives