Specialist - Architecture

Job Information

Job Title Senior Technical Analyst

Department Production Support

Reporting To Production Support Manager

Location Mississauga Ontario Canada

Employment Type FullTime

2 Role Summary

This opportunity is for a Senior Technical Analyst within a productbased organization The role is aligned to directly work with clients client support teams and ensuring the stability reliability and performance of critical Web Products applications

This is a highly visible role that requires technicalfunctional expertise and the ability to operate effectively under pressure in a timesensitive environment by adhering to defined SLAs SLIs and operational KPIs

3 Must have qualifications

Experience supporting business critical Web applications with advanced understanding of Applications and environment controls

Serve as a key point of contact for client reported issues Innate ability to take ownership and responsibility for troubleshooting production issues and determining root causes

Improve the service level the team provides to our end users which includes maximizing operational efficiencies strengthening issue investigation and resolution and knowledge sharing practices

Understanding workflowbased logic and the ability to both understand a business process from a workflow diagram and to conceptualize it overall to support remediation and improvement

Ability to cope up with the continuous product enhancements and technology upgrades

Recommendexecute Operational improvement initiatives longterm remediation to recurring issues and enhancements to monitoring ing and automation

Excellent analytical planning communication presentation and leadership skills

Ability to deliver with minimum supervision

Supporting existing processes implementing and supporting change requirements as part of a structured change control process

Updating SOPs Runbooks troubleshooting guides and documentation

Strong knowledge and advanced handson working knowledge of Angular APIs Java SQL AWS Jenkins and Postman

Bachelors degree with relevant experience of 5 yrs in production support application support IT operations

4 Job Skills

Communication Analytical Trouble shooting Problem Solving and Coordination skills

SLA and KPIs adherence

SOPs and knowledge repositories update

Product Requirements and Estimation

Web applications and REST APIs JSONXML

Microservicesbased architecture

JavaJ2EE technologies AngularTypescript coding HTML5 CSS3 Authentication OAuth SSO STS

SQL Queries AWS Dynatrace Site 24X7 Jenkins CICD pipelines

Request flow from web server to application servers and integration points

Hands on experience or strong knowledge in Mutual Fund andor Insurance will be considered as an added advantage