Spa Receptionist | 5 Star Luxury Hotel Spa in Baku, Azerbaijan

Role Overview

As a Spa Receptionist, you will be the first point of contact for guests at a luxury hotel spa in Baku. You will manage bookings, welcome guests with warmth and professionalism, coordinate with therapists, and ensure the reception area runs smoothly—helping deliver a seamless, five-star experience from arrival to departure.

Key Responsibilities

• Welcome guests, confirm appointments, and provide a polished check-in/check-out experience

• Manage spa bookings, rescheduling, and cancellations while optimizing the daily schedule

• Answer phone calls, messages, and in-person inquiries with clear, professional communication

• Explain spa services, packages, and facilities; guide guests to the right treatments based on their needs

• Coordinate closely with therapists and spa management to ensure on-time service delivery

• Prepare daily schedules, handle guest notes/preferences, and support smooth handovers between shifts

• Process payments, issue receipts, and support basic cash/card handling in line with hotel procedures

• Maintain a clean, organized reception area and ensure guest-facing materials are up to date

• Handle guest feedback and service recovery calmly, escalating issues appropriately when needed

• Support retail/product recommendations and upsell ethically by matching guests with suitable options

Required Skills & Qualifications

• 1-3 years of experience (previous spa or hospitality experience is preferred)

• Fluent in Azerbaijani and English (additional languages are an advantage)

• Excellent communication and interpersonal skills with a guest-first mindset

• Strong attention to detail and ability to stay organized in a fast-paced environment

• Professional appearance and discretion suitable for a luxury hotel setting

• Comfortable using booking systems, basic computer tools, and handling payments

• Ability to work flexible shifts, including weekends

What Success Looks Like

• Guests feel welcomed, informed, and cared for from the first interaction

• Accurate scheduling with minimal delays, errors, or double bookings

• Smooth coordination between reception and therapists, even during peak hours

• Consistent adherence to hotel/spa standards, SOPs, and confidentiality expectations

• Positive guest feedback, repeat visits, and strong support of spa revenue through thoughtful recommendations

Work Location

Baku, Azerbaijan (Luxury Hotel Spa).