Spa operation manager

Objective

To oversee spa treatment and services operations and recommend and implement strategies to achieve performance and revenue targets.

Key Responsibilities

• Supervise daily spa operations and liaise with department heads to ensure cleanliness, maintenance, and service standards are upheld.

• Ensure the spa’s operating procedures and policies manuals are implemented as required

• Supervise spa therapists and receptionists, answering queries and identify training needs

• Develop the therapists’ roster and assist the receptionist with the appointment schedule

• Ensure the spa’s operating procedures and policies manuals are implemented and updated as required

• Reference and abide by the spa’s Standard Operating Procedures, Policies & Forms Manuals

• Manage client feedback

Requirements

• Well knowledge of English in business writing and speaking (Second language is preferred)

• Two (2) years spa supervising experience in an international standard spa

• Effective communication skills

• People person nature

• High school diploma or certificate in sales

• Willing to work shift hours, including evening and weekends

Proven business skills

• Operations management

• Financial reporting

• Human resource management

• Public relations and marketing

• Retail management

• Customer service

• Industry analysis

• Computer literate (mid-advanced level)

• Business writing

Language(s) Required

• English

• Other

Personality traits

• Articulate verbal and written communication

• Interpersonal skills

• Self-motivated

• Enthusiastic

• Empathetic

• Sales oriented

• Professional presentation

Earnings (Salary + Commissions)

• Commissions are depending on sale targets, location, and the spa capacity.

• Salary and commissions are paid in TRL currency.

Warning : 

• All CV applications must include the candidate's photo. 

• Any CV without a photois not going to be processed.