Spa Director

• Health insurance
• Paid time off
• Training & development
• Vision insurance
• 401(k) matching
• Bonus based on performance
• Competitive salary
• Dental insurance
• Employee discounts
• Flexible schedule

Spa Director | Sales & Operations Leadership

• Lead the Retreat in achieving and exceeding monthly membership sales, revenue, and retention goals.
  
  
• Consistently grow our active membership base through new sales, strong conversion, and effective retention strategies.
  
  
• Lead by example through active involvement in the sales process, including membership presentations, overcoming objections, and closing sales.
  
  
• Monitor key performance indicators (KPIs), identify opportunities, and implement action plans to improve results.
  
  
• Coach and develop your team to confidently communicate membership value and consistently deliver strong sales performance.
  
  

• Recruit, hire, train, and retain high-performing team members.
  
  
• Establish clear expectations, provide consistent feedback, and hold team members accountable for results.
  
  
• Conduct ongoing sales training, performance coaching, and team development.
  
  
• Create a positive, motivating, and results-oriented culture where team members are empowered to succeed.
  
  
• Lead from the floor, providing hands-on support and real-time coaching throughout the day.
  
  

• Oversee daily operations while maintaining exceptional standards of service and professionalism.
  
  
• Take ownership of Retreat performance, including revenue, labor management, productivity, and profitability.
  
  
• Create effective schedules that align staffing with business demand.
  
  
• Ensure consistent execution of company policies, operational procedures, and brand standards.
  
  
• Maintain a clean, welcoming, and elevated experience for every Member and guest.
  
  
• Develop local partnerships, community relationships, and promotional initiatives to drive new business.
  
  

• Minimum 3 years of management experience, including direct responsibility for leading, coaching, and developing a team.
  
  
• Proven sales success, preferably in a membership-based, subscription, or goal-driven sales environment.
  
  
• Experience managing individual and team sales goals, tracking performance, and improving results.
  
  
• Strong leadership, communication, coaching, and conflict-resolution skills.
  
  
• Ability to hold team members accountable while maintaining a positive and supportive work environment.
  
  
• Strong organizational skills and the ability to balance sales leadership with daily operations.
  
  
• Comfort working with sales reports, KPIs, budgets, and business performance metrics.
  
  
• Full-time availability of 40 hours per week, including required weekend availability, some evenings, and holidays as business needs dictate.
  
  

• Experience leading a membership-based business, fitness studio, wellness center, or high-volume retail operation.
  
  
• Spa, massage, skincare, or wellness industry experience.
  
  
• Experience with P&L management, labor optimization, and revenue growth.
  
  
• Demonstrated success improving membership conversion, retention, and team productivity.
  
  

• Competitive salary with performance-based bonus opportunities
  
  
• Leadership development and career growth opportunities
  
  
• Comprehensive training and ongoing support
  
  
• Complimentary wellness services and employee discounts
  
  
• A positive, team-oriented work environment
  
  
• Company celebrations, team events, and employee perks
  
  
• Massage Heights Family Fund
  
  

• Love sales and get excited about achieving ambitious goals.
  
  
• Have a track record of leading teams to measurable results.
  
  
• Are comfortable having performance conversations and holding people accountable.
  
  
• Enjoy being actively involved in the business rather than managing from behind a desk.
  
  
• Take initiative, solve problems, and approach challenges with a solutions-focused mindset.
  
  
• Want to build a successful team and take pride in the overall performance of your location.