Software Test Analyst

Software Test Analyst

Position Summary

We are seeking a Software Test Analyst to join our team. The selected candidate will work in a hybrid schedule, with onsite work required on Wednesdays and Thursdays in Lansing, Michigan.

The selected candidate will provide customer service and testing support primarily for project needs within the Quality of Life (QoL) agencies. This role focuses on ensuring the quality, accuracy, and reliability of enhancements and technology updates for public-facing applications that provide services to Michigan residents.

The Software Test Analyst will work closely with teams and project stakeholders to develop, execute, and maintain test plans, test cases, and test scripts; perform functional, regression, integration, and user acceptance testing; identify, document, and track defects; validate system changes and enhancements; participate in project meetings; provide input on requirements from a testing perspective; and support continuous improvement efforts.

Candidate Expectations

The successful candidate will demonstrate strong customer service and communication skills, help guide agency partners through processes, policies, and quality standards, quickly learn new applications and workflows, be self-directed and well organized, build strong working relationships, and adapt to shifting priorities and changing project needs.

Required Skills

• Minimum of 5 years conducting comprehensive software testing activities, including test planning, test case design, execution, defect documentation, and process analysis to improve quality and reliability.

• Minimum of 5 years creating, refining, and managing test cases and acceptance criteria within Agile development projects, including supporting user story validation and participating in sprint ceremonies.

• Minimum of 2 years working directly with senior management to communicate testing impacts, facilitate discussions on quality strategy, contribute to risk assessments, and gain alignment on testing approaches and defect resolution.

• Minimum of 2 years testing IT solutions designed for public use, including validating functionality, accessibility, performance, and security considerations for customer-facing applications.

Required Education

• Bachelor’s Degree

Preferred Skills

• Recommended to have 2 years of experience with ADA/WCAG accessibility and compliance testing.

• Recommended to have 2 years of experience reviewing and triaging vulnerability scan results.

• Recommended to have 1 year of experience working with systems or programs governed by state and/or federal regulations, ensuring quality practices support compliance requirements.