Software Product Support & Diagnostic Engineer, Thermal Systems

What to Expect

Please include a cover letter with your application, explaining your motivation for this role and why you're applying.

Tesla is seeking a Software Product Support & Diagnostic Engineer for the thermal system to join our Service Engineering team in Europe which is part of the Vehicle Software organization. This role is at a key connection point between the needs of the European market and global software development teams.

This role ensures the vehicle thermal system operates as intended, while minimizing cost of servicing and ownership. This involves analyzing data to identify issues or trends, creating repair and diagnostic procedures for vehicle repair technicians, and developing software-based fixes and diagnosability enhancements which roll out Over-The-Air to vehicles. When a failure mode is unknown or new, Service Engineering get to the root cause and own issues through to resolution. The role has a particular focus on understanding thermal behaviors, failures and developing mitigations for extreme-weather areas in EMEA such as Norway or the Middle East.

This role will fit a self-driven engineer that thrives when working on complex, multi-facetted projects that impact thousands of vehicle technicians and millions of customers.

What You’ll Do

• Debug and diagnose thermal system field failures remotely and directly in the field, collaborating closely with worldwide service teams. Some occasional travel to perform onsite root cause analysis, testing and training is necessary
• Develop diagnostic content and onboard and offboard diagnostic software tools. This includes contributing to the “Service Mode” on-board diagnostic tool, developing vehicle alerts, and automating repair plans for service visits
• Diagnose issues at scale – identify and track common issues or trends, and coordinate with relevant teams to perform further root cause analysis where necessary
• Design, develop and test improvements, mitigations and diagnostic enhancements in software to mitigate or eliminate issues
• Review user experience issues and deficiencies, particularly focusing on extreme-weather scenarios, and work with development teams to address by firmware or hardware improvements

What You’ll Bring

• Degree in Electrical Engineering, Computer Science, Mechanical/Systems Engineering, Automotive Technology, Robotics, or equivalent practical experience with strong software depth
• Solid thermal / HVAC fundamentals (heat pumps and/or liquid cooling) — enough to challenge firmware and write correct diagnostic logic
• Experience providing real-time technical support or diagnostics on complex physical products (vehicles or industrial systems)
• System-level debug skill across controllers, vehicle networks (CAN/Ethernet), sensors/actuators, and the software that coordinates them — not only mechanical teardown
• Solid Python skills; ability to read and reason about C/C++ and embedded firmware a strong plus
• Experience with data acquisition, fleet telemetry, SQL/analytics pipelines, and modern diagnostic tooling at fleet scale
• Ability to read and interpret electrical schematics and system architecture diagrams
• Experience building or improving diagnostics (guided fault trees, service tools, commissioning routines, or embedded diagnostic firmware) preferred
• Working knowledge of automotive communication protocols (CAN, LIN, Automotive Ethernet) and comfort debugging mixed electromechanical systems with heavy embedded software
• Clear written communication, ownership when the field or fleet is blocked, and comfort in a high-velocity environment