IL
Software Developer III
ICONMA, LLC
- 🇺🇸 United States
- Remote
- 17 hours ago
- $71.43 – $97.86 / hour
- ServiceNow
- REST API
- JavaScript
- Agile
- AI
- Machine Learning
17 hours ago
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Responsibilities:
- Employee Experience:
- Develop and enhance ServiceNow Workspaces, including Service Operations Workspace (SOW), Agent Workspace, and Next Experience applications.
- Leverage UI Builder to extend out-of-the-box capabilities and deliver intuitive, role-based workspace experiences.
- Build and support employee-facing solutions such as Employee Center, Service Portal, Knowledge Management, and self-service capabilities.
- Customer Experience:
- Develop and enhance customer-facing portals, including CSM and Business Portals.
- Create widgets, portal pages, forms, and digital experiences that improve customer engagement and self-service adoption.
- Configure and customize CSM, Knowledge Management, and Service Catalog capabilities.
- Platform Development & Automation:
- Design and implement workflow automation using Flow Designer, Integration Hub, and platform-native capabilities.
- Develop integrations with enterprise systems using REST APIs and web services.
- Build and support ServiceNow customizations using JavaScript, Glide APIs, Business Rules, Script Includes, Client Scripts, and UI Actions.
- Evaluate and adopt emerging ServiceNow capabilities to continuously improve employee and customer experiences.
- Collaboration and Delivery:
- Partner with business stakeholders, product owners, and architects to deliver scalable solutions.
- Participate in Agile ceremonies, sprint planning, story estimation, code reviews, testing, demonstrations, and releases.
- Troubleshoot production issues, maintain technical documentation, and promote development best practices.
Requirements:
- 5+ years of ServiceNow development experience.
- Strong expertise in ServiceNow Workspaces, UI Builder, and Next Experience Framework.
- Experience developing Employee Center, Service Portal, CSM Portal, and customer self-service solutions.
- Proficiency in JavaScript, Glide APIs, Client Scripts, Business Rules, Script Includes, UI Actions, and Flow Designer.
- Experience with ITSM, CSM, Knowledge Management, and Service Catalog implementations.
- Strong integration experience using REST APIs, Integration Hub, and web services.
- Experience working in Agile environments with distributed teams.
- Excellent analytical, problem-solving, and communication skills.
- Experience with AI platforms, Agentic AI, Generative AI, LLMs, or ServiceNow AI capabilities is a plus.
Why Should You Apply?
- Health Benefits
- Referral Program
- Excellent growth and advancement opportunities
Software Developer III · ICONMA, LLC