Software Analyst (Power Automate)

Job Description:

Responsibilities:

· Support the Head of Technology in day-to-day operations and strategic initiatives.

· Assist with budget management, including tracking expenses and forecasting.

• Support vendor security surveys to ensure compliance with company standards.

• Manage compliance-related tasks and ensure adherence to regulatory requirements.

• Handle ad hoc projects as assigned, ensuring timely and effective completion.

• Provide technical support and troubleshooting for Microsoft 365 applications.

• Develop and maintain workflows using Power Automate.

• Create and manage applications using Power Apps.

• Utilize Microsoft Fabric to enhance data management and analytics.

• Offer support and solutions for contact center technologies and operations.

• Document processes, solutions, and project progress.

Qualifications:

• Proven experience with Microsoft 365, Power Automate, Power Apps, and Microsoft Fabric.

• Strong project management skills with a track record of managing projects to completion.

• Experience in contact center technologies and operations.

• Familiarity with budget management and financial tracking.

• Knowledge of vendor security surveys and compliance requirements.

• Excellent problem-solving and analytical skills.

• Strong communication and interpersonal skills.

• Ability to work independently and as part of a team.

• Relevant certifications in Microsoft technologies are a plus.