VI
SNOW
VARITE INDIA PRIVATE LIMITED
- 🇮🇳 India
- On-site
- Staff / Principal
- 10 months ago
- ServiceNow
- Genesys
- JavaScript
10 months ago
About The Client:
A global information technology, consulting, and business process services company, headquartered in India, provides a broad spectrum of services, including IT consulting, application development, business process outsourcing, and digital solutions. Serving clients across diverse industries and in over 167 countries, the company offers technology-driven solutions to enhance efficiency and innovation. With a global presence, it has emerged as a key player in the IT services and consulting space, contributing to the digital transformation of businesses worldwide.
About The Job:
- We are seeking a skilled and proactiveServiceNow Integration Lead to drive and manage integrations between ServiceNow and enterprise platforms, with a strong focus on Genesys and automation initiatives.
- The ideal candidate will have hands-on experience in ServiceNow administration, virtual agent implementation, and automation strategy execution.
- look for 5 to 8 years exp- relevant
- Experience with ITSM, ITOM, or CSM modules in ServiceNow.
- Familiarity with scripting languages (JavaScript, Glide Script).
- Exposure to cloud platforms and enterprise integration patterns.
- Genesys Integration: Successfully integrated ServiceNow with the Genesys contact platform, enabling seamless communication between customer service operations and ITSM workflows.
- Virtual Agent Implementation: Deployed ServiceNow’s Virtual Agent and integrated it with an existing chatbot, enhancing user interaction and automating support responses.
- ServiceDesk Transformation: Led initiatives to revamp the ServiceDesk experience, improving usability, efficiency, and responsiveness.
- Catalog Item Development: Designed and configured ServiceNow catalog items tailored to business needs, streamlining service request processes.
- Process Automation: Identified automation opportunities and implemented workflows to reduce manual ticket handling and improve operational efficiency.
- Platform Innovation: Maintained up-to-date knowledge of ServiceNow advancements and trends to drive continuous improvement and innovation.
- System Assessments: Conducted evaluations of existing ServiceNow implementations, providing actionable recommendations for optimization.
- Technical Troubleshooting: Skilled in debugging and resolving technical issues within the ServiceNow environment
How to Apply:Interested candidates are encouraged to respond/submit their updated resumes, and for additional job opportunities, please visitJobs In India – VARITE.
Unlock Rewards: Refer Candidates and Earn.
If you're not available or interested in this opportunity, please pass this along to anyone in your network who might be a good fit and interested in our open positions. VARITE offers a Candidate Referral program, where you'll receive a one-time referral bonus based on the following scale if the referred candidate completes a three-month assignment with VARITE.
Experience Level Bonus Referral:
| 0-2 years | INR 5,000 |
| 2-6 years | INR 7,500 |
| 6+ years | INR 10,000 |
About VARITE: VARITE is a global staffing and IT consulting company providing technical consulting and team augmentation services to Fortune 500 Companies in USA, UK, CANADA and INDIA. VARITE is currently a primary and direct vendor to the leading corporations in the verticals of Networking, Cloud Infrastructure, Hardware and Software, Digital Marketing and Media Solutions, Clinical Diagnostics, Utilities, Gaming and Entertainment, and Financial Services.
Equal Opportunity Employer:
VARITE is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, veteran status, or disability status.
SNOW · VARITE INDIA PRIVATE LIMITED