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SME - Monitoring Tools, Event Monitoring
VARITE INDIA PRIVATE LIMITED
- 🇮🇳 India
- Hybrid
- 19 hours ago
- Incident Management
- ITIL
- Python
- Grafana
- InfluxDB
- Kubernetes
- Bash
- Splunk
- Linux
19 hours ago
About The Job:
Role: SME - Monitoring Tools, Event Monitoring
SHORTDESCRIPTION section. 1 of 6.
Section Title: Job Summary
Job Summary
As a Subject Matter Expert in Tools and Automation, you will play a crucial role in ensuring the timely resolution of escalated incidents while adhering to quality compliance and SLA requirements. Your expertise will contribute to enhancing customer satisfaction through effective communication, documentation, and proactive engagement with business stakeholders.
LONGDESCRIPTION section. 2 of 6.
Section Title: Key Responsibilities
Key Responsibilities
1. Ensure Timely Resolution Of Escalated Tickets And Incidents By Employing Advanced Monitoring Techniques And Event Analysis, Ensuring Adherence To Sla And Quality Standards.
2. Mentor Team Members And Administrators By Providing Guidance On Monitoring Tools And Best Practices, Preparing Standard Operating Procedures (Sops), And Maintaining Comprehensive Documentation For Operational Efficiency.
3. Validate Change Order Implementation Plans Using Monitoring Tools, Ensuring Compliance With Human Error Protocols And Actively Participating In Capacity Planning Discussions To Optimize Resource Allocation.
4. Foster Positive Customer Relationships By Engaging In Customer Meetings, Capturing Feedback, And Addressing Issues To Enhance Service Delivery And Satisfaction.
5. Conduct In-Depth Analyses, Including Root Cause Analysis And Trend Analysis, Leveraging Monitoring Data To Generate Reports And Insights For Presentation To Key Business Stakeholders, Driving Continuous Improvement Initiatives.
LONGDESCRIPTION section. 3 of 6.
Section Title: Skill Requirements
Skill Requirements
1. Proficient In Monitoring Tools And Technologies Related To Event Monitoring And Incident Management.
2. Strong Analytical Skills With The Ability To Perform Root Cause Analysis And Trend Analysis.
3. Excellent Communication Skills For Effective Stakeholder Engagement And Documentation.
4. Familiarity With Itil Processes And Best Practices In Incident Management.
SKILL section. 4 of 6.
Section Title: Must Have Skills
Must Have Skills
- Monitoring Tool - Others
- Event Monitoring
- IT Support Monitoring
- Contact Center Operations
- Computer Network Operations
- Job/Batch Scheduling
Section Title: Good to have Skills
Good to have Skills
LONGDESCRIPTION section. 6 of 6.
Section Title: Other Requirements
Other Requirements
1. Itil Foundation Certification (Optional But Valuable).
2. Certification In Relevant Monitoring And Automation Tools (Optional But Valuable)
Mandatory skills:
Python, Grafana dashboard development, Telegraf–InfluxDB data pipeline configuration, Kubernetes, Monitoring tool integration, automation scripting (Python/Bash/Shell).
Good to Have:
AppDynamics/Splunk knowledge, Linux administration, monitoring connectors/plugins.
How to Apply:Interested candidates are encouraged to respond/submit their updated resumes, and for additional job opportunities, please visitJobs In India – VARITE.
Unlock Rewards: Refer Candidates and Earn.
If you're not available or interested in this opportunity, please pass this along to anyone in your network who might be a good fit and interested in our open positions. VARITE offers a Candidate Referral program, where you'll receive a one-time referral bonus based on the following scale if the referred candidate completes a three-month assignment with VARITE.
Experience Level Bonus Referral:
| 0-2 years | INR 5,000 |
| 2-6 years | INR 7,500 |
| 6+ years | INR 10,000 |
About VARITE: VARITE is a global staffing and IT consulting company providing technical consulting and team augmentation services to Fortune 500 Companies in USA, UK, CANADA and INDIA. VARITE is currently a primary and direct vendor to the leading corporations in the verticals of Networking, Cloud Infrastructure, Hardware and Software, Digital Marketing and Media Solutions, Clinical Diagnostics, Utilities, Gaming and Entertainment, and Financial Services.
Equal Opportunity Employer:
VARITE is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, veteran status, or disability status.
SME - Monitoring Tools, Event Monitoring · VARITE INDIA PRIVATE LIMITED