SMB Lead North - Online Business

Title:SMB Lead – Paytm Payments Services

About Us:

Paytm is India’s leading digital payments and financial services company, which is focused on driving consumers and merchants to its platform by offering them a variety of payment use cases. Paytm provides consumers with services like utility payments and money transfers, while empowering them to pay via Paytm Payment Instruments (PPI) like Paytm Wallet, Paytm UPI, Paytm Payments Bank Netbanking, Paytm FASTag and Paytm Postpaid - Buy Now, Pay Later. To merchants, Paytm offers acquiring devices like Soundbox, EDC, QR and Payment Gateway where payment aggregation is done through PPI and also other banks’ financial instruments. To further enhance merchants’ business, Paytm offers merchants commerce services through advertising and Paytm Mini app store. Operating on this platform leverage, the company then offers credit services such as merchant loans, personal loans and BNPL, sourced by its financial partners.

About the team:

Paytm payment gateway enables thousands of online merchants to offer world class frictionless payment experience to their customers. We are present across large enterprises and startups including well known unicorns alike. We strive to take payments beyond an enabler and an instrument to drive revenue and user growth for our merchants. Online Payment Gateway is Paytm’s B2B Business regulated by RBI as it allows only authorized entities to conduct PA PG (Payment Aggregator Payment Gateway) business. This team is responsible for growing the penetration of Paytm’s PA PG business in the Indian merchants. The Business Payments team is responsible for designing disbursal solutions for large and mid-sized corporates for their vendor/ customers/ channel partners/employees. The team also plays a key role in tax saving solutions for employees of top corporates.

About the role:

You will lead a team of KAMs, own enterprise merchant relationships, and drive revenue through retention, upsell, and cross-sell within the digital payments ecosystem.

Expectations/ Requirements:

·       Lead and mentor a team managing enterprise merchant accounts

·       Build strong relationships with CXOs and key stakeholders

·       Own P&L, driving revenue growth and merchant retention

·       Drive upsell/cross-sell across PG solutions (UPI, Cards, BNPL, APIs, etc.)

·       Collaborate with Product, Tech, Ops, and Compliance teams

·       Manage negotiations, SLAs, and escalations

·       Track performance metrics and identify growth opportunities

Why join us:

We give immense opportunities to make a difference and have a great time doing that. You are challenged and encouraged here to do meaningful work for yourself and customers/clients. We are successful, and our successes are rooted in our people's collective energy and unwavering focus on the customer, and that's how it will always be.

Compensation:

If you are the right fit, we believe in creating wealth for you. With enviable 500 mn+ registered users, 21 mn+ merchants and depth of data in our ecosystem, we are in a unique position to democratize credit for deserving consumers & merchants – and we are committed to it. India’s largest digital lending story is brewing here. It’s your opportunity to be a part of the story!