SmartCOMM

• Design and implement CCM strategies that align with business objectives and customer experience goals.
• Lead the integration of enterprise applications such as upstream AR/Admin Systems, Integration layer, Orchestration applications, archival and Mail house services.
• Collaborate with all integrated applications for end-to-end solution designing. Work with client enterprise solution architect for end-to-end solution architecture.
• Provide expert advice on the use of integration technology, data architecture, and system architecture, including best practices for CCM.
• Oversee critical steps within the Software Development Life Cycle (SDLC) that impact enterprise-wide development and architecture standards.
• Manage internal resources and external team members to ensure successful project execution.
• Communicate project status and architectural decisions to various levels of management.
• Participate in code reviews and ensure adherence to coding standards.
• Troubleshoot and resolve issues related to SmartComm solutions.

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