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Site Service Delivery Specialist
LanceSoft Inc
🇺🇸 United States
On-site
Manager or above
3 weeks ago
$40 – $45 / hour
- ITIL
- ServiceNow
- Windows
- MacOS
- M365
- SharePoint Online
- OneDrive
- Active Directory
3 weeks ago
Location: Marcy, NY 13403
Duration: 12+ months
Payrate: $40 - $45 per hour. on W2 ( All Inclusive)
Schedule: 1st Shift starting between 8-9am – 3days onsite
Project Overview
The IT Site Service Specialist for the CEC Region is responsible for managing and executing all aspects of IT activities, services, technology, and products provided by the IT department specifically for the CEC Region. The primary focus of this role is to ensure that IT investments and services align with and support the strategies and objectives of the CEC Region.
Job Functions & Responsibilities:
- End User Support.
- Perform regular maintenance and upkeep of IT resources to ensure their optimal performance and reliability for the CEC Region.
- Additionally, the IT Site Service Specialist role involves managing all activities necessary to anticipate, prevent, and respond to technology interruptions, ensuring uninterrupted IT services for the CEC Region.
- This includes providing support for the setup, troubleshooting, and resolution of issues related to services, technology, and products.
- The role requires determining solutions, providing technical feedback on changes/enhancements, creating tests, tools, and diagnostic procedures, and assisting in complex technical solutions that may require changes to core functionality, code, and systems operation.
- Service fulfillment is also a key responsibility, ensuring that customer requests from the CEC Region are met efficiently and effectively.
- Assist in monitoring compliance with IT standards and processes.
- Assist with the testing and implementation of new systems.
Skills:
- Experienced in following ITIL processes, procedures including ticketing systems (like ServiceNow, Remedy, etc).
- Experience supporting end-user Operating Systems (Windows, MacOS)
- Experience supporting M365 products, including SharePoint Online, OneDrive, Teams, etc. Strong communication and collaboration skills.
- Skilled in understanding and managing risks appropriately.
- Experience with end-user compute devices and peripherals (laptops, desktops, printers, scanners, and mobile device configuration).
- Experience in supporting software applications, Active Directory, and Remote Desktop Tools.
Education & Certifications
- Associate’s degree required with minimum 5 years of directly related experience
- Bachelor’s degree in computer science or related field with minimum 3 years of experience in Information Technology field.
- ITIL V4 Preferred.
EEO Employer
LanceSoft is a certified Minority Business Enterprise (MBE) and an equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. LanceSoft makes hiring decisions based solely on qualifications, merit, and business needs at the time.
Site Service Delivery Specialist · LanceSoft Inc