Site Reliability Engineer, Tech Infrastructure - USDS

About the team

Site Reliability Engineering(SRE) at TikTok combines software and systems engineering to build and run large-scale, massively distributed, and fault-tolerant systems. In our team, you’ll have the opportunity to manage the complex challenges of scale, while using expertise in coding, algorithms, complexity analysis, and large-scale system design. We embrace a culture of diversity, intellectual curiosity, openness, and problem-solving. We encourage close collaboration while promoting self-direction.

Responsibilities

• Develop and maintain automation procedures to maximize system efficiency and minimize human intervention.
• Work closely with software engineering teams to design, deploy and operate elements to ensure that systems are functionally robust.
• Ensure system scalability to handle growth in web traffic and data.
• Implement monitoring tools and set up metrics to keep track of system health and performance.
• Participate in on-call rotations, assist with incident management, and diagnose, resolve, and prevent production issues.
• Conduct performance tests to find and address system bottlenecks.
• Collaborate with teams across the organization to define Service Level Objectives (SLOs), Service Level Indicators (SLIs), and Service Level Agreements (SLAs).
• Practice sustainable user support, incident response, and blameless postmortems.

Minimum Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field with 3+ years of experience.
• Proven work experience as a Site Reliability Engineer, Systems Engineer, or similar software engineering role.
• Proficient knowledge of high-level programming languages (e.g. Python, Go, Java, and Shell script).
• Experience in network architecture, database modeling, cloud systems and large-scale distributed systems.
• Strong understanding of Linux operating systems and open-source technologies.

Preferred Qualifications

• Experience with containers and container orchestration platforms such as Docker, Kubernetes or equivalent.
• Knowledge of monitoring tools and methodologies (such as Prometheus, Grafana).
• Excellent problem-solving skills, strategic thinking, and a strong ability to debug complex systems.
• Exceptional communication skills and the ability to effectively collaborate with cross-functional teams.