TI
Site Reliability Engineer
Tranzeal Inc.
- 🇺🇸 United States
- Remote
- 3 weeks ago
- Okta
- AWS
- Snowflake
- Incident Response
- Kubernetes
- Helm
- Linux
- VPC
- Terraform
- GitOps
- Prometheus
- Grafana
- Bazel
3 weeks ago
Job Title: Site Reliability Engineer
Location:Santa Clara, CA/REMOTE
# of Positions: 2
Duties: Overview:
- We are seeking a highly motivated Site Reliability Engineer (SRE) with a strong operational focus to join
- our growing team. In this role, you will play a vital role in ensuring the smooth operation and performance
- of our critical infrastructure and services. You'll work cross-functionally to create alignment and deliver
- results alongside builders who have helped to shape the success of companies such as Google, Okta,
- AWS, Snowflake.
What you will do in this role:
- Deploy software for Cloud Prem and SAAS customers.
- Respond to and diagnose system incidents in a timely and efficient manner, minimizing downtimeand impact on users.
- Collaborate with other engineers to establish root causes and implement effective resolutions.
- Continuously improve incident response processes and documentation for future occurrences.
- Proactively monitor and maintain the health and performance of our infrastructure and services.
- Perform routine administrative tasks such as system configuration, user management, and data backups.
- Identify and implement operational improvements to ensure ongoing system reliability and efficiency.
- Develop and implement scripts and automated solutions to streamline operational tasks and reduce manual workload.
- Participate in the on-call rotation to address critical incidents outside of regular business hours.
- Ensure effective handoff between on-call engineers and document post-incident information for future reference.
- Document processes for support and create, maintain and execute run-books for identified situations
- Provide tier 2/3 technical support to customers experiencing platform issues or requiring advanced troubleshooting
- Work directly with customer technical teams to resolve complex deployment, configuration, and integration challenges
- Conduct technical onboarding sessions and provide guidance on best practices for customer implementations
- Collaborate with customer success teams to ensure smooth customer experiences and rapid issue resolution
- Create and maintain customer-facing technical documentation, troubleshooting guides, and knowledge base articles
- Escalate customer feedback and feature requests to product and engineering teams
- Participate in customer calls and technical discussions to provide expert-level platform guidance
- Track and analyze customer support metrics to identify trends and areas for improvement
- Education:BS degree in Computer Science or related field
- Experience:3+ years of experience in Site Reliability Engineering
- 2+ years experience working with cloud platform and cloud automation tools especially in AWS
- Strong experience with Kubernetes, Helm, Linux, AWS networking(VPC) and Terraform
- Experience with the GitOps model for deployment
- Familiarity with distributed version control
- Experience with monitoring and alerting tools (e.g., Prometheus, Grafana).
- Bazel and CueLang experience a plus
- Understanding of software configuration best practices
- Ability to wear multiple hats in a fast-paced environment
- Hands-on, "can do” attitude and a bias for action
- Low ego and high intellectual curiosity
- Comfortable working across time zones to support global customer base
- Excellent communication skills with ability to explain technical concepts to both technical and
- non-technical audiences
- Strong customer service orientation with patience and empathy when working with frustrated customers
Site Reliability Engineer · Tranzeal Inc.