Site Lead

JLL empowers you to shape a brighter way.  

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

• Ensure facility and utility operations are operating in the correct manner in support of manufacturing, laboratory  or general business activities; direct the daily operations
• Be responsible for initiating and updating site field manual, SOPs as required
• Develop maintenance strategy and maintenance plan in place to achieve maintenance targets & KPIs
• Develop healthy, proactive customer relationship
• Ensure required safety, quality, compliance, service and performance standards are met by the team
• Drive positive team culture in support of the above, in particular with reference to safety and quality areas
• Drive continuous improvement and innovation
• Manage resources appropriately
• Ensure risk-based approach to all aspects of team’s work
• Manage activities within budget; assess solutions and practices to ensure cost-effectiveness
• Ensure personal development, training and performance management is in place for site staffs under the account

PEOPLE MANAGEMENT RESPONSIBILITY

Approx. number of people managed (all levels):                 10~12

Areas

Key Accountabilities

Safety

• Act as a visible safety leader and coach proactive safety behaviours in the team; lead by example to help ensure that positive and transparent EHS culture exists within the JLL team on the site
• Ensure required Regulatory, JLL and Client safety standards are met for all aspects of work delivered by team (staff or vendor)
• Ensure EHS relevant devices are in place (PPE, LOTO  devices…)
• Proactively ensure any EHS near misses, incidents or best practices are reported and shared
• Support accident and injury investigation
• Ensure risk assessments and method statements are in place for all work (JLL staff or vendor). Proactively identify safety hazards and risks at the Client location and mitigate in accordance with best safety practice
• Establish regular EHS self-inspection routine and make action plan accordingly
• Ensure all regulatory/compulsory EHS training is completed and training records are documented in a timely manner for audit readiness.

Quality Management System

• Ensuring team’s adherence to governing SOPs and quality policies (JLL or Client) where relevant
• Lead by example to help ensure that positive and transparent quality culture exists within the JLL team on the site and that quality risk management is embedded into decision making
• Proactively ensure any quality issues, incidents or best practices are reported and shared
• Ensure timely completion of all quality training by the  team
• Support GMP incident root cause investigations and CAPA creation / completion as necessary
• Participate in JLL self-audits; assist in Regulator and customer audits as required
• Participate in the generation and review of the following documents if applicable to JLL scope of work:
  • Change control
  • Deviation investigation & management; root cause investigations, equipment failure investigations, CAPAs generation and implementation
  • SOPs (periodic review)
  • Qualification and validation protocols
  • Quality Notifications based on equipment out of tolerance conditions
  • Any other GxP documents according to governing procedures
• Ensure all infrastructure and compliance documentation for the systems is up-to-date (e.g. maintenance logs, drawings and single-line diagrams)
• Spare parts management (GMP spare parts identification is needed)
• Ensure that service quality levels and relevant KPIs are met
• Ensure all activities are documented in time achieved periodically
• Be vigilant to ensure subcontractors understand compliance requirements such as GxP requirements and Change Control

Approval Roles

• Review internal or external change request
• Prepare or review GMP/EHS relevant incident/accident report
• Review services contracts and Purchase Order
• Prepare or review resource added or staff  resignation
• Approvals for similar role of Site Lead as his deputy in his absence from work
• JLL internal DOA approvals (procurement, financial, HR, etc.)

Business and client engagement

• Develop healthy customer relationships through proactive engagement.
• Ensure correct customer focus is in place for all activities undertaken by function
• Proactive communications with client and provide solutions to client’s base onsite situations
• Periodically meeting with client and provide feedback about daily operation and maintenance

Compliance

• Act as visible leader for all compliance related issues, reinforcing the Code of Ethics and JLL values in every interaction
• Ensure all team members follow ABAC policy
• Ensure required Regulatory, JLL and Client policies, standards & procedures and are met for all aspects of work delivered by team (staff and  vendor)
• Ensure and encourage transparent reporting of compliance issues or potential compliance issues
• Complete all mandatory JLL and Client compliance training; ensure team also does the same

Strategy

• Identify GMP relevant activities and provide audit support to site team
• Ensure all activities to match client’s requirements defined in  SOW
• Periodically review CM/EM work orders and update PM activities/plan accordingly

Discipline Leadership

• Act as visible leader, instilling the correct level of professionalism and customer focus
• Proactively complete or lead any work in support of meeting both Client needs and JLL’s contractual requirements.
• Identify and implement continuous improvement opportunities
• Hire, supervise and manage site staff
• Ensure robust personal development and performance management is in place for staff

Engineering Delivery

• Ensure the JLL facility team is delivering in accordance with the Client business need and that services are meeting required standards
• Maintenance/calibration/spare parts strategy and plan preparation and get approval from client
• Develop tools/standards management procedure
• Recruit, select, train, and appraise performance
• Optimize business processes, initiate improvements, cost-saving activities to increased productivity / work efficiency to drive Client value
• Deliver within appropriate budget constraints
• Develop and oversee capability of the maintenance and facility team across the site
• Ensure operations in line with Client and JLL policies and processes
• Training matrix preparation and ensure team members get trainings accordingly
• Ensure Work Orders review and update PM program  accordingly for best practices
• Periodically report preparation as required (KPI, OT, cost, EHS, unexpected shutdown, quality relevant, spare parts, incident/accident, next action…)

Budgets / financial / commercial

• Negotiate budgets with stakeholders for areas of  accountability and deliver services within budgets
• Certify vendor work as complete; review vendor invoices accuracy.
• Develop technical scope of work for work requiring vendor support; work with Procurement stakeholders to ensure appropriate contract or purchase orders are in place
• JLL internal DOA approvals (procurement, financial, HR, etc.)
• Compile data and work with Finance team for JLL budget forecast

KEY WORKING RELATIONSHIPS

Internal (within site)

External (to site)

JLL

• Account manager
• Site maintenance and utility team
• Other engineering team members

• Third Party Service Providers

Client

• Engineering / Technical Services
• Equipment/System/Area Owner
• Quality Assurance
• End Users

• Client audit groups
• Regulator representatives
• EHS team

EDUCATION, QUALIFICATION, EXPERIENCE & CAPABILITY

Essential

Desirable

Education / Qualification

• Bachelor degree or above, engineering or relevant discipline

• Experience in GMP and GEP work environment

Licenses Required

• NA

• NA

Experience

• 10+ years of experience in engineering operations and facilities/process equipment maintenance
• 5+ years facilities/equipment maintenance in GxP environment
• 5+ years team management experience

• Client audits, regulator audits (FDA, cFAD…)
• Capital project management
• Pharmaceutical, Life Science or Biopharma manufacturing working experience
• International company working experience is preferred

Knowledge

• Local regulations requirements for site facilities management
• EHS relevant procedures
• Detailed requirements for GMP utilities like CU, HVAC, EMS and other GMP utilities etc.
• GxP quality system requirements (deviation, change control, CAPA, risk management, documentation management…)
• GMP / non-GMP facilities/equipment maintenance/calibration requirements (PM, PdM, CM, EM…)
• Clients and vendor management
• KPI management skills
• People development and motivation knowledge

• Life Science / Pharma / Biopharma process knowledge
• Familiar with engineering design standards
• Knowledge of reading drawings
• Maintenance excellence knowledge (FMEA, RCA…)
• GEP knowledge (ASME…)
• Lean 6σ knowledge

Other Capabilities

• Ability to train and coach other people to match working requirements
• Continuously improvement
• Targets driven
• Troubleshooting and analysis

• CMMS/SAP
• Automation (BMS, EMS, SCADA…)

Important note: other duties may be assigned at any time; the job description may be also changed at any time.

Location:

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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