VI
SIAM - Catalog Management
VARITE INDIA PRIVATE LIMITED
- 🇮🇳 India
- On-site
- Manager or above
- 7 hours ago
- IoT
- Configuration Management
- Change Management
7 hours ago
About The Client:
An Indian multinational information technology (IT) consulting company headquartered in Noida, The company has offices in 52 countries and over 225,944 employees. The Client is a global IT services and consulting company that offers a wide range of services and products across various industries like IT Infrastructure Services, Cybersecurity Services, Cloud Services, Big Data and Analytics, Internet of Things (IoT) Solutions, Semiconductor Services and Enterprise Software Products.
Essential Job Functions:
- Take the ownership to oversee the day to day operations relating to Asset & Configuration Management
- Responsible for requirement gathering for addition/modification of a SR on the SR catalog.
- Responsible to perform analysis on the SR that has been requested for decommissioning.
- Responsible to perform functional testing and liaise with key contact person for conducting UAT
- Responsible to provide the progress update on the SR catalog requests to service request catalog manager
- Will closely work with Tools technical consultant to ensure the requirements are well understood and SR gets configured as intended
- Training material preparation updates and version control
- Testing the workflows, approvals, Task Assignments, SLA, Notifications
- Proper documentation and reporting of the test results and bugs/defects identified. (Defect Tracking and defect control is out of scope for this role)
- Training the business users, IT Users and fulfillment groups on the newly added SRs
- Maintaining information about services and service offerings contained in the active service catalog.
- Verifying service and service offering information is accurate and complete, and providing it to consumers through the consumer self-service portal.
- Publish Catalogue, Communication & handle Trainings for Service Request Catalogue Management
- Analyse Trend (Generic Request) and propose addition/retirement to Service Catalogue
- Decision on the addition/retirement to the Service Catalogue (through Change Management Process)
- Modification/Update to the Catalogue Design (through Change Management Process)
- Modification/Update to the Catalogue in ITSM Tool (through Change Management Process)
Qualifications:
- Very strong Influential relationship management skills with stakeholders, senior management, colleagues and external service providers. Coordination, negotiation, and persuasion skills
- Excellent verbal and written communication capabilities with the ability to interact and influence at all levels of the organisation.Strong oral and written communication skills
- Strong problem solving skills and the ability to logically break down a problem into smaller manageable parts to solve
- Supervisory skills and the ability to leverage support from other parts of the organization
- Proven expert in managing multiple stakeholders at all levels of the organisation, but specifically at senior management level.
- Understanding of Technologies & ITSM Tool
- Coordination, negotiation, and persuasion skills
How to Apply:Interested candidates are encouraged to respond/submit their updated resumes, and for additional job opportunities, please visitJobs In India – VARITE.
Unlock Rewards: Refer Candidates and Earn.
If you're not available or interested in this opportunity, please pass this along to anyone in your network who might be a good fit and interested in our open positions. VARITE offers a Candidate Referral program, where you'll receive a one-time referral bonus based on the following scale if the referred candidate completes a three-month assignment with VARITE.
Experience Level Bonus Referral:
| 0-2 years | INR 5,000 |
| 2-6 years | INR 7,500 |
| 6+ years | INR 10,000 |
About VARITE: VARITE is a global staffing and IT consulting company providing technical consulting and team augmentation services to Fortune 500 Companies in USA, UK, CANADA and INDIA. VARITE is currently a primary and direct vendor to the leading corporations in the verticals of Networking, Cloud Infrastructure, Hardware and Software, Digital Marketing and Media Solutions, Clinical Diagnostics, Utilities, Gaming and Entertainment, and Financial Services.
Equal Opportunity Employer:
VARITE is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, veteran status, or disability status.
SIAM - Catalog Management · VARITE INDIA PRIVATE LIMITED