Shift Manager

The Nothing Bundt Cakes (NbC) Team Member plays a vital role in delivering joy to guests through exceptional service, quality bakery production, and a welcoming atmosphere. Whether engaging directly with guests, preparing delicious cakes, frosting, or maintaining a clean and organized bakery, this role is integral to the team’s success. A Team Member embodies NbC’s core values and ensures every guest has a memorable experience. 

Accountabilities/Duties: 

• Provide outstanding customer service, warmly greeting guests and assisting with orders in person and via phone. 

• Maintain strong product knowledge to educate guests on NbC cakes, flavors, sizes, and complementary merchandise. 

• Assist in the preparation, baking, frosting, and packaging of cakes following strict proprietary recipes and food safety guidelines. 

• Ensure all food handling and sanitation standards comply with health and safety regulations. 

• Operate bakery equipment such as commercial-grade mixers, ovens, and frosting tools with precision. 

• Maintain an organized and clean bakery, including dishwashing, sweeping, mopping, and sanitizing workstations. 

• Monitor inventory levels and notify management when replenishment is required. 

• Work collaboratively with team members to uphold brand standards and ensure efficient bakery operations. 

• Uphold strict adherence to dress code, personal hygiene, and operational procedures. 

Knowledge, Skills, and Abilities: 

• Excellent customer service and communication skills with a warm and positive attitude. 

• Strong multitasking and organizational skills in a fast-paced environment. 

• Ability to perform precise, repetitive tasks requiring continuous hand, wrist, and arm movement. 

• Understanding of basic math and measurement units for accurate ingredient preparation. 

• Capacity to lift up to 50 pounds and stand for extended periods. 

• Ability to follow detailed instructions and work with minimal supervision. 

• Experience in a bakery, restaurant, catering, or retail setting is a plus. 

Core Values and Competencies: 

Servant’s Heart: 

• Puts the needs of the guest and team first. 

• Demonstrates reliability, trustworthiness, and responsiveness. 

• Acts with humility and empathy. 

Spirit of a Champion: 

• Takes initiative and ownership of responsibilities. 

• Shows drive and passion for delivering excellence. 

• Maintains a strong sense of urgency and upholds brand standards. 

Genuine Connections: 

• Engages warmly and authentically with guests and team members. 

• Communicates openly, clearly, and respectfully. 

• Builds positive, productive relationships. 

Qualifications

Education, Certifications, and Work Experience Requirements: 

• Must be at least 18 years old (18 years old for certain roles such as baking, frosting and dishwashing). 

• No formal education or experience required, but prior experience in guest service, bakery, restaurant, or retail is a plus. 

Work Availability: 

• Must have flexibility to work various shifts, including early mornings, evenings, weekends, and holidays, based on business demands. 

Join our team and help us spread joy one delicious bite at a time!