Shift Manager

Are you a hands-on leader who thrives in a fast-paced environment where safety, people, and operational performance come together? As a Shift Manager in our fulfillment center, you will lead a team of associates through daily workflows, driving productivity while creating a workplace where every team member feels valued and supported. You will use data to make real-time decisions, coach and develop your team, and collaborate across shifts to meet ambitious goals. This is a role where your ability to stay calm under pressure, think critically, and motivate others will directly shape the associate experience and operational outcomes at Amazon.

Key job responsibilities
- Lead and develop a team of associates and process assistants by setting clear expectations, providing regular feedback, and creating individualized development plans that support career growth.
- Drive a culture of safety by conducting thorough audits each shift, modeling proper safety behaviors, correcting unsafe actions immediately, and communicating safety expectations during huddles and one-on-ones.
- Analyze key performance metrics across multiple data sources to identify trends, diagnose root causes of issues, and implement process improvements that raise quality and productivity standards.
- Manage shift labor planning by forecasting staffing needs for varying volume scenarios, optimizing headcount through labor management systems, and ensuring consistent handoff processes between shifts.
- Collaborate with peers and cross-functional partners to share operational insights, align on site-wide goals, and support other departments during peak periods.

A day in the life
Your shift begins with a review of overnight metrics and a safety walkthrough of your area. You lead a team huddle, sharing performance updates and recognizing strong contributions. Throughout the shift, you move between the floor and your workstation — coaching associates on process standards, troubleshooting bottlenecks with your process assistants, and adjusting labor plans as volume fluctuates. You close the shift with a structured handoff to the incoming manager, ensuring continuity and flagging any open items.

About the team
Our fulfillment center team is at the heart of getting packages to customers quickly and reliably. We operate in a dynamic, high-volume environment where collaboration across shifts and functions is essential. Our managers play a critical role in building an inclusive culture where associates feel respected, supported, and empowered to do their best work. We are focused on continuous improvement — refining our processes, investing in our people, and raising the bar on safety and performance every day.

Basic qualifications

- University degree (Bachelor's or Master's degree), completed before start date or 2+ years of Amazon experience
- Advanced proficiency in written and verbal English and local language
- Relevant experience in performing data analysis

Preferred qualifications

- Experience within a distribution center, logistics, or manufacturing environment
- Experience with MS Office (Word, Excel, PowerPoint, and Outlook)
- Preferred qualifications are not required to apply for a position at Amazon. If you have all the basic qualifications above, we’d love to hear from you.
- Experience of communicating with a wide range of stakeholders, including your peers and leadership
- Experience in a logistical working environment
- Experience working with the MS Office suite (Word, Excel, Outlook) in a professional environment

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visithttps://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.