Senior Technical Support Engineer

About Nightfall:

Nightfall is the AI-native, unified data loss prevention and insider risk management platform that protects sensitive data across SaaS apps, GenAI tools, email, endpoint devices, and more. Hundreds of customers, spanning AI innovators to top 10 banks, trust Nightfall to detect and stop data exfiltration at scale. Nightfall enables organizations to innovate freely without the risks of losing intellectual property or exposing customer data. Our agentic platform helps security teams regain their time by putting data loss prevention on autopilot. With automatic remediation, security violations can be resolved automatically before they become incidents, and end-users can be automatically trained and coached in the moment to self-heal violations that they introduce.

Nightfall is backed by leading VC firms including Bain Capital Ventures (Enrique Salem - former CEO of Symantec), Venrock (early investors in Cloudflare), WestBridge Capital, Pear VC (early investors in Dropbox and Doordash), and a cadre of cybersecurity leaders including Frederic Kerrest (founder of Okta), Maynard Webb (former COO of eBay), Ryan Carlson (President of Chainguard), Kevin Mandia (founder of Mandiant), and many others.

About the role:

TheTechnical Support Engineer is a customer-facing role responsible for troubleshooting, supporting, and optimizing SaaS platforms, as well as assisting with endpoint deployments. This role combines technical knowledge and customer service, ensuring issues are resolved within SLA, while helping our customers be successful.

What You’ll Do

• Resolve customer issues acrossSaaS apps,APIs, andintegrations

• TroubleshootNightfall integrations across SaaS platforms, such as Google Workspace, Gmail, M365, Slack, Salesforce, and more.

• DiagnoseAPI issues including authentication, request/response errors, and data flow

• SupportSIEM/SOAR integrations, webhooks, and automation workflows

• Troubleshootendpoint deployments - MSI, PKG, macOS profiles, and scripts

• Support and troubleshoot deployments viaMDM (Workspace ONE, Jamf, Kandji, Intune)

• Collect andanalyze logs across system, application, and security layers

• Create and maintain knowledge base content usingKCS practices

• Support customerdeployments and onboarding engagements, including endpoint rollout, SaaS integrations, policy configuration, and detector setup.

• Support installs and help configure, andintegrate the Nightfall platform within complex customer environments, including access controls and encryption.

• Partner closely withEngineering and Product to diagnose issues, provide clear repro steps, and drive platform improvements.

• Collaborate withCustomer Success, Sales, and Solutions Engineering to retain our customers and grow the customer relationship through successful support.

   

What We’re Looking For

• 4+ years of experience in aTechnical Support, Technical Account Manager, or a similar SaaS role.

• Hands-on experience with security or data platforms such asDLP, SIEM, SOAR, CASB, or cloud security solutions.

• Strong troubleshooting skills and comfort working withAPIs, integrations, logs, and SaaS/cloud architectures.

• Experience withmacOS andWindows systems and installing endpoints and extensions

• Knowledge ofPowerShell,Bash, orcommand-line tools

• Experience with integrations, and endpoint troubleshooting

• Ability toanalyze logs and performroot cause analysis

• Experience in not onlysolving problems for customers buteducating them clearly

• The desire to spin up aZoom call with a customer instead of direct-messaging

• Have acontagious drive for working with an exciting DLP product from its infancy.

   

Nice to Have

• Experience with AI/ML-driven security tools or data classification platforms.

• Familiarity with AWS, GCP, or Azure environments.

• Proven startup experience of being successful in a fast-moving environment.

• Linux Knowledge

Environment

Nightfall AI takes pride in being an equal-opportunity employer. We value a diverse and global talent pool and the collaboration that results from having a diverse and inclusive team. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. Our hiring decisions are based exclusively on merit, qualifications, and business needs.

Compensation

Employee compensation will be determined based on interview performance, level of experience, specialization of skills, and market rate. During the offer discussion, your recruiter will review the finalized base salary, bonus (for applicable roles), benefits & perks, and stock options as they’ll be reflected in the offer letter.