DL
SFSC Lead
Diverse Lynx India
Location not stated
Staff / Principal
2 months ago
- Salesforce
- Service Cloud
- Salesforce Service Cloud
- Apex
- Lightning Web Components
- LWC
- SOAP
- Agile
- Devops
2 months ago
- 8+ years of Salesforce experience with strong expertise inService Cloud.
- Lead the design, development, and implementation of Salesforce Service Cloud solutions.
- Hands-on experience withApex, Lightning Web Components (LWC), Flows, Triggers, and Integrations (REST/SOAP APIs).
- Strong understanding ofCase Management, Knowledge Management, Omni-Channel, CTI, Service Console, and Entitlements.
- Collaborate with business stakeholders to gather requirements and provide scalable solutions.
- Perform code reviews, mentor team members, and ensure adherence to Salesforce best practices.
- Experience with Agile methodology and DevOps tools is preferred.
- Salesforce certifications such asAdministrator, Platform Developer I, and Service Cloud Consultant are highly desirable.
SFSC Lead · Diverse Lynx India