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DL

SFSC Lead

Diverse Lynx India
Location not stated
Staff / Principal
2 months ago
  • Salesforce
  • Service Cloud
  • Salesforce Service Cloud
  • Apex
  • Lightning Web Components
  • LWC
  • SOAP
  • Agile
  • Devops
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  • 8+ years of Salesforce experience with strong expertise inService Cloud.
  • Lead the design, development, and implementation of Salesforce Service Cloud solutions.
  • Hands-on experience withApex, Lightning Web Components (LWC), Flows, Triggers, and Integrations (REST/SOAP APIs).
  • Strong understanding ofCase Management, Knowledge Management, Omni-Channel, CTI, Service Console, and Entitlements.
  • Collaborate with business stakeholders to gather requirements and provide scalable solutions.
  • Perform code reviews, mentor team members, and ensure adherence to Salesforce best practices.
  • Experience with Agile methodology and DevOps tools is preferred.
  • Salesforce certifications such asAdministrator, Platform Developer I, and Service Cloud Consultant are highly desirable.

SFSC Lead · Diverse Lynx India

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