DL
SFDC RTS Prod support
Diverse Lynx India
🇺🇸 United States
On-site
1 month ago
- Salesforce
- LWC
- Apex
- Einstein
- Devops
- Bitbucket
- Jenkins
- Git
- VS Code
- Workato
- CRM
- JavaScript
- CSS
- SOAP
- Sales Cloud
- MuleSoft
- Informatica
- Boomi
- Marketing Cloud
- Service Cloud
1 month ago
Location: Hyderabad
Experience: 7-9 years in the IT industry
Grade: 5A
Education: B.Tech or equivalent degree
Key Responsibilities:
- 7-9 years development and support project related working experience, at least 4+ years in SFDC.
- 5+ hands on experience in SFDC LWC, Sales, Experience/community cloud.
- 3+ years of experience with Integration
- Should have 5+ years hands on experience in SFDC (Apex, VF, Webservices, Integration).
- Should have 3+ years hands on experience in SFDC lightning
- Able to translate the customer requirement and gap analysis into comprehensive technical design.
- Should have expertise in SFDC design patterns and implementation of the same.
- Strong communication skills and client interaction skills.
- Good understanding of SFDC classic and lightning platform, standard features and standard object structures.
- Should have working experience with Omni studio (Flex cards, Omni Script, Data Raptors, Integration Procedures).
- Basic Understanding of Einstein Analytics and Einstein Activity Capture.
- Familiar with Salesforce Best practices, Governor limits, Security model, Data masking, Shield Encryption etc.
- Has good exposure of DEVOPS, Release management process and familiarity with tools like Bitbucket, Jenkins, GIT, VSCode, SFDX, IDX workbench etc.
- Experience with tools like People Import, Workato, Dupe blocker is a plus.
- Lead and mentor SFDC production support engineers.
- Identify automation opportunities to reduce manual effort and incident volumes.
- Drive continuous improvement initiatives focused on stability, performance, and support efficiency.
- Act as the primary operational contact for:
- business stakeholders,
- Salesforce product owners,
Required Skills:
- SFDC, CRM, Force.com, Lightning (LWC and AURA), Java Script, CSS, Webservices (SOAP, REST), Integration, Omni studio, Omni channel, Call Center CTI.
- Client facing and good communication skills
- Certifications: PD I, Admin, Sales cloud
- Salesforce PD II certificate is desirable.
- Strong hands‐on experience withSalesforce Production Support (L2/L3).
- Ability to takefast, risk‐aware decisions during production incidents.
- Strong sense of ownership and accountability.
- Ability to mentor support engineers and improve team maturity.
- Strong prioritization and time‐management skills.
- Proven experience handlingproduction incidents in SFDC:
- application errors,
- data inconsistencies,
- integration failures,
- performance and availability issues.
- Strong RCA capabilities:
- log analysis,
- debug logs,
- error pattern identification.
- Strong understanding of Salesforce integrations:
- REST/SOAP APIs,
- middleware tools (MuleSoft, Informatica, Boomi, etc.),
- inbound/outbound interfaces.
Additional Skill:
Communities, Marketing Cloud, Sales Cloud, Service Cloud, Data Cloud, CPQ, Financial Services cloud
- Should be able to handle the team and manage work assignment and tracking.
- Able to translate the customer requirement and gap analysis into comprehensive technical design.
- Should have expertise in SFDC design patterns and implementation of the same.
- Able to manage resolution and response SLAs for production support tickets.
- Strong communication skills and client interaction skills.
- Good understanding of SFDC classic and lightning platform, standard features and standard object structures, Sales/Lead process.
SFDC RTS Prod support · Diverse Lynx India