| Function |
% of Time |
Notes |
| Backlog Management & Governance |
30% |
- Own and maintain the EI Enhancement backlog
- Facilitate stack-rank sessions across multiple departments
- Ensure top items are ready (clear scope and dependencies)
- Maintain governance discipline due to heavily customized SF instance
- Sending Meeting Minutes with Action Items and Owner
- Document key decisions
- Act as First Point of Contact for EI regarding any issues / requirements / timeline
|
| Business Analysis & Requirements Gathering |
25% |
- Engage Customer Support, Clinical Success, QARA and stakeholders to capture needs
- Translate requests into detailed user stories and acceptance criteria
- Reduce rework by clarifying edge cases early
|
| Roadmap Definition |
15% |
- Primary liaison with SF Engineering to ensure enhancements align with EI goals/objectives
- Keep work aligned to broader Optum SF and EI direction
|
| Collaboration & UAT Coordination |
25% |
- Partner with the Service Cloud Product Owner to convert requirements into software requirement specifications
- Manage competing priorities by setting clear EI prioritization
- UAT Coordination and Ownership for EI on Enhancements and Projects
|
| Knowledge Transfer & Documentation |
5% |
- Document processes, configurations, decisions, and rationale behind priorities.
- Develop KT package
|
