Customer Service Executive

The Customer Service Executive is responsible for providing a high level of customer 
service, managing up-to-date equipment data in Dynamics AX system, keeping all relevant documentations up-to-date.  This role also entail monitoring customers’ monthly payment cycles and following up as necessary to ensure overdue payments are processed.   

Principal Accountabilities: 
• Upkeep of equipment rental movement (AX) records and procedures. 
• Troubleshoot AX system error (if applicable) 
• Ensure that all invoices are sent to customers on a timely manner after issuance of 
invoices. (ie: via email or courier) 
• Rectify incorrect or rejected invoices immediately and send out to customers once 
amendment is done. 
• Send report or email to customers requesting for overdue or monthly PO outstanding. 
• Close follow-up with customers on overdue debts to achieve DSO target with close 
co-ordination with Finance Department. 
• Calculate partner commission monthly based on fleet movement 
• Issue monthly fleet movement report 
• Issue customer delivery order and customs documents for each delivery 
• Coordinate with base operations, commercial team, customer and logistic supplier on 
all incoming and outgoing deliveries 
• Liaise with Commercial Team on new customer set up and any other matters that 
may hinder billing cycle. 
• Customer liaison for receiving customer PO 
• Post all customer invoices on time in AX monthly. 
• Issuance of NCR to customers 
• Ensure all on-hired equipment have valid PO  

Qualifications and Experience: 
• Submit customer invoices on customer invoice portal (e.g. Ariba) monthly 
• Update and issue monthly customer statement of account 
• Check and ensure equipment certifications/documentations are accurate before 
equipment is delivered to the customer. 
• Diploma or certificate in business administration preferred but not essential. 
• At least 2-3 years of working experience in customer service. 
• Good communication skills in English both written and spoken. 
• Knowledge of MS Excel, MS Word required