Services Partner

Duties & Responsibilities

ACCOUNT MANAGEMENT – 40% 

• Grow and maintain AHEAD’s services engagement and strategic relationship within assigned clients.
• Develop and execute account strategies aligned with client priorities, business outcomes,services needs, and revenue targets.
• Build and leverage relationships with internal and external stakeholders across client, account, sales, delivery, partner, and practice teams.
• Partner with the Client Director toidentify white-space opportunities, expand buying-center relationships, and increase account penetration.
• Maintain a forward-looking view of client initiatives, technology investments, organizational priorities, and potential cases for change.
• Engage assigned clients regularly toidentify incremental business benefits and opportunities for further AHEAD support.
• Monitor account health, pipeline coverage, executive relationships, delivery risk, and client satisfaction. 

CLIENT / RELATIONSHIP MANAGEMENT – 25% 

• Serve as the client’s trusted advisor and senior point of contact for client stakeholders.
• Develop an in-depth understanding of client business needs, technology environments, operating challenges, and strategicobjectives.
• Engage credibly with senior client leaders on major services initiatives and transformation programs.
• Translate client needs into clear outcomes, decision criteria, roadmaps, solution approaches, and value propositions.
• Build andmaintain productive relationships that strengthen client confidence and translate to services growth.
• Monitor and maintain client satisfaction, resolving client concerns efficiently by coordinating the appropriate AHEAD leaders and resources.
• Communicate proactively, make time-sensitive decisions, and manage escalations with sound judgment and executive presence. 

PORTFOLIO MANAGEMENT – 20% 

• Partner with and provide oversight of services engagements sold to clients.
• Orchestrate cross-practice teams to align scope, solution quality, staffing, delivery approach, economics, and client expectations.
• Monitor portfolio performance, delivery quality, commercial risk, client outcomes, and opportunities for improvement.
• Work with delivery and service-line leaders to ensure engagements are sold and delivered as designed.
• Identify trends across engagements and feed client insights into offering development, delivery methodology, reusable assets, and capability priorities.
• Collaborate with consulting leaders, account management, business development, and enabling functions to improve portfolio health and growth.
• Support a balanced operating model that connects booked margin, deliveryutilization, customer satisfaction, and sustainable client relationships. 

DEVELOPING SOLUTIONS – 15% 

• Consult with clients to review technology usage, services, department-specific initiatives, and future needs.
• Identify, forecast, and shape opportunities where AHEAD capabilities can address client challenges and create business value.
• Scope consulting and technical professional services engagements in partnership with theappropriate practices and service lines.
• Prepare and present proposals, executive briefings, solution narratives, statements of work, and other pursuit materials.
• Own the content and integrated value proposition for strategic opportunity pursuits.
• Partner with pursuit teams toidentify, qualify, shape, and close complex services opportunities.
• Connect capabilities across Data Center Operations, Cloud Computing, End User Compute / VDI, Application Development / DevOps, Data Analytics, SecOps/InfoSec, ESM, monitoring, Enterprise Service Desk, Networking / SD-WAN, virtualization, containerization, and related technology domains.
• Collaborate internally to grow and develop offerings in response to client needs, industry trends, and emerging technology demand.
• Perform other job duties as assigned. 

Education and Experience

Education and Experience 

• Bachelor’s degree in Computer Science, Information Technology, Business, or a related field; Master’s in Business Administration or a related advanced degree preferred.
• 12+ years’ experience in information technology, including project management, business analysis, technology consulting, or related client-facing services leadership.
• 5+ years’ experience directly managing or leading teams with technical resources.
• Experience structuring, negotiating, and closing large, complex services deals.
• Experience building strategic working relationships with client leadership and internal peers.
• Experience in technology consulting at a top-tier firm or boutique IT firm with a proven record of successfully managing and growing a significant services business.
• Strong background in sales and account management tied to a book of business ofapproximately $5–10MM or more.
• Experience delivering complex technology solutions, including effective program and project management.
• Direct operational experience managing IT infrastructure organizations, budgets, and project execution is preferred.
• Consulting experience with professional services engagements and managed services, including experience serving government clients, is preferred. 
• Experience engaging at the senior executive level on major services initiatives and leading the execution teams for those initiatives. 

Knowledge, Skills, Abilities 

• Knowledge and experience leading IT projects across technology spheres including Data Center Operations, Cloud Computing, End User Compute / VDI, Application Development / DevOps, Data Analytics, SecOps/InfoSec, ESM, monitoring, Enterprise Service Desk, Networking / SD-WAN, virtualization, and containerization.
• Ability to consult with clients to review IT usage, services, technology, and department-specific projects in order to identify, forecast, and develop IT needs.
• Ability to scope consulting and technical professional services and prepare and present proposals for consulting and professional services engagements.
• Ability to gain an in-depth understanding of client business needs and challenges and offer proactive, outcome-oriented solutions.
• Ability to own pursuit content and orchestrate cross-practice teams through qualification, solutioning, proposal development, negotiation, and close.
• Ability to align sold work todelivery quality, client expectations, economics, utilization, and customer satisfaction.
• Ability to build trusted relationships with client managers, directors, vice presidents, and executive leadersappropriate to the account and opportunity.
• Demonstrated problem solving, structured thinking, prioritization, and time-sensitive decision-making.
• Natural entrepreneurial and commercial sense.
• Strong collaboration skills and the ability to work with diverse practices,solution and account teams, partners, and client organizations.