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A

Services Operations Assistant

AAFES
  • 🇯🇵 Japan | 🇺🇸 United States
  • On-site
  • 2 days ago
  • $17.25 – $21.80
2 days ago
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Job Description

Provides complex administrative and clerical support to services operations to drive customer experience by improving efficiencies resulting in a tailored customer experience.

Who We Are

The Army & Air Force Exchange Service, also known as “the Exchange,” is the retailer on US Army and Air Force installations worldwide. An $8 billion enterprise ranked among the top retailers, the Exchange operates department stores, convenience stores, restaurants, movie theaters and an internet shopping site to serve Soldiers, Airmen, and their families. In addition to US bases in Germany, Italy, England, Turkey, South Korea and Japan, the Exchange operates stores for US troops in Iraq, Afghanistan, and other countries in the region. The Exchange ensures Soldiers and Airmen have access to US goods and services, wherever they serve.

Our Focus

We are seeking associates who have a passion for delivering an extraordinary customer experience and a passion for serving those who serve, our Soldiers, Airmen, and their families.

Job Qualifications

Completion of high school or the equivalent. Clerical/administrative office experience preferred. Must possess the ability, knowledge, and skill to operate/use the appropriate systems/software/hardware. May use standard accounting/office machines.


If a sufficient number of qualified candidates do not apply, the minimum qualifications may be lowered without reposting.

Additional Qualifications/Requirements

HOURS OF OPERATION: SUN-SAT 0700-1900

JAPANESE READING AND WRITING PREFERRED

SOFA RELATED REQUIREMENTS/ADDITIONAL CONSIDERATIONS: Applications will be accepted from all locally available U.S. citizens who do not have dual Japanese and U.S. citizenship.  U.S. citizens who have either permanent or temporary Japanese residency (i.e. “zairyu card” holders) will be required to have their Japanese residency status cancelled as a condition of being employed in an Exchange U.S. payroll position that results in the applicant having “SOFA status” under Article I.(b) of the U.S. – Japan Status of Forces Agreement (SOFA).  With “SOFA status” the selectee will be exempt from Japanese taxes on income earned from the Exchange, enjoy duty-free purchase privileges at the Exchange and Commissary as well as other benefits arising from having “SOFA status.”  Having “SOFA status,” however, also means the selectee will represent the United States in Japan in a quasi-Ambassadorial role.  The selectee will thus need to ensure that they consistently conduct themselves in a manner that does not reflect negatively on the United States, the United States Forces, Japan, or the Exchange.  That in turn means that the selectee will be held accountable for off-base misconduct – and in particular off-base criminal misconduct.  The selectee must understand and accept that while the facts of each case that arises will be reviewed individually, off-base criminal misconduct will often result in separation for cause.

Major Duties

Provides high level of customer satisfaction through excellent service. Greets each customer upon contact and/or line of sight. Keeps their needs foremost and creates a welcoming environment, actively engages, and builds trust relationship with the customer in order to deliver a personalized customer experience.
Performs a variety of complex administrative and clerical duties. Requisitions supplies and forms, updates/maintains files and appropriate library, and other documentation maintenance according to policies and procedures. May prepare paperwork for access to military installations.
Works with price surveyor to make sure all merchandise is being sold at market price.
Actively communicates/promotes the benefits of Military Star credit card, Exchange protection plan, and other corporate programs to customers to drive sales growth and increased customer brand loyalty.
Ensures all services contracts are up to date and concessionaires are instructed on Exchange rules. Maintains contract files and vending machine control logs.
Use of PC for data entry and use of appropriate systems/software/hardware for correspondence, reports, etc.
Performs other duties as assigned.
  • Grade: 2
  • Job Tier: 1
  • Career Area: Services
  • Supervisor: No
  • Salary Minimum: $17.25
  • Salary Maximum: $21.80
  • Facility Name: YOKOTA SVC OPER
  • Number of Positions Remaining: 1

Services Operations Assistant · AAFES

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