EI
ServiceNow UX Researcher
eTeam Inc.
🇺🇸 United States
Remote
5 months ago
$60 – $70 / hour
- ServiceNow
- AI
- Figma
- Miro
5 months ago
100% Remote
6 Months Contract
Requirements
- Demonstrated experience conducting UX research across complex enterprise or platform products, ideally involving AI‐assisted, data‐driven, or automation‐enabled workflows.
- Strong ability to design and execute mixed‐methods research (qualitative and quantitative) to inform product strategy, feature development, and roadmap prioritization.
- Experience researching AI experiences, including user trust, explainability, adoption barriers, and human‐in‐the‐loop workflows.
- Proven ability to synthesize research findings into clear, actionable insights that influence product, design, and engineering decisions.
- Comfortable working in fast‐moving, iterative environments, supporting AI acceleration efforts where speed and signal quality are critical.
- Experience partnering closely with Product Managers, Designers, Engineers, and Analytics teams across the full product lifecycle.
- Strong storytelling and communication skills, with the ability to tailor insights for executive, product, and technical audiences.
- Familiarity with enterprise UX research considerations, including multiple personas, complex workflows, regulatory or trust constraints, and scale.
- Experience with common research and collaboration tools (e.g., research platforms, analytics tools, Figma, Miro).
- Bachelor’s degree in Human‐Computer Interaction, Psychology, Cognitive Science, Design, or a related field—or equivalent professional experience
ServiceNow UX Researcher · eTeam Inc.