PL
ServiceNow Solution Architect
PeopleNTech LLC
šŗšø United States
On-site
Staff / Principal
6 months ago
- ServiceNow
- CAD
- SOAP
- RBAC
- AI
- ITIL
- IntegrationHub
- AWS
- Azure
- TOGAF
6 months ago
Onsite - Any Persistent office location
(Bridgewater, NJ / Charlotte, NC / Bellevue, WA / Plano, TX / Santa Clara, CA)
Fulltime / Contract
Rate: $90/hr on C2C/ Salary: $150K PA (Don't hold profiles based on salary)
Indent: SF_OP_192298-10-1
Mandatory Certification(s)
- CSA
- 2 CIS (any streams)
- Advanced domain certs (e.g., ITOM Pro)
- CAD
Job Summary
TheSolution Architect ā ServiceNow is responsible fordesigning endātoāend ServiceNow solutions that address complex business challenges while aligning with enterprise architecture standards, platform best practices, and longāterm digital transformation goals. This role bridgesbusiness strategy, process design, and technical architecture, ensuring solutions are scalable, secure, upgradeāsafe, and deliver measurable business value.
Acting as atrusted advisor to senior stakeholders, the Solution Architect leads solution definition across multiple ServiceNow modules, governs design decisions, supports preāsales and delivery assurance, and collaborates closely with Platform Architects, Principal Technical Consultants, and Business Process Consultants. The role plays a pivotal part in shaping solution vision, value realization, and multiāyear platform roadmaps.
Key Responsibilities
EndātoāEnd Solution Architecture
- Defineholistic ServiceNow solution architectures spanningprocess, data, integrations, security, and user experience
- Lead solution design across modules such asITSM, ITOM, CSM, HRSD, CMDB/SACM, SecOps, GRC, and IRM
- Translate business objectives and requirements intoscalable and upgradeāsafe target architectures
- Ensure alignment withenterprise architecture principles and ServiceNow product roadmap
Business & Process Alignment
- Collaborate with Business Process Consultants to shapeToāBe process designs, value streams, and service journeys
- Guide customers onOOTBāfirst and configurationādriven approaches, balancing customization needs with maintainability
- Map business outcomes to platform capabilities, KPIs, and experienceālevel metrics (XLAs)
Technical & Platform Design Oversight
- Partner with Platform Architects and Principal Technical Consultants to define:
- Technical architecture and module boundaries
- Integration patterns (REST/SOAP APIs, Integration Hub, MID Server)
- Data and CMDB models
- Security, RBAC, and compliance models
- Review and approve highālevel design, functional design, and technical solution documents
- Ensure performance, scalability, resilience, and security are built into design decisions
PreāSales & Solutioning Leadership
- Leadsolution definition for complex opportunities, including approach, scope, architecture, and estimates
- Participate inRFP responses, solution presentations, and executive discussions
- Developsolution blueprints, reference architectures, and accelerators
- Support deal qualification by identifying risks, dependencies, and assumptions
Delivery Assurance & Governance
- Provide architectural oversight during delivery to ensure adherence to approved solution designs
- Act as escalation point forcomplex design tradeāoffs, integration challenges, and scope changes
- Validate demos, UAT readiness, and goālive decisions from a solution perspective
- Ensure consistent design quality across multiple workstreams and vendors
Platform Evolution & Innovation
- Define solution roadmaps aligned toServiceNow releases and emerging capabilities
- Encourage adoption of advanced features such as:
- AI Search and Virtual Agent
- Performance Analytics and XLAs
- Automation Engine and GenāAIādriven workflows
- Drive continuous improvement by identifying opportunities for optimization, consolidation, and modernization
Stakeholder & Executive Engagement
- Act as atrusted solution advisor to senior business, IT, and enterprise architecture stakeholders
- Lead architecture workshops and design governance forums
- Clearly communicate solution tradeāoffs, risks, and value outcomes to executive audiences
Mentorship & Practice Contribution
- Mentor Solution Architects, Platform Architects, and senior consultants
- Contribute topractice standards, methodologies, and bestāpractice assets
- Support CoE initiatives and knowledgeāsharing across programs
- 8+ years of experience in ServiceNow solution architecture or enterprise application consulting
- Strong crossādomain experience with ServiceNow modules and integrations
- Deep understanding ofITIL v4, enterprise service management, and digital workflows
- Experience leadinglarge, multiādomain, global ServiceNow programs
Preferred/Good to Have
ITIL v4 (Foundation or higher) where not already mandatory.
ServiceNow Micro-certifications (e.g., IntegrationHub, Flow Designer, Performance Analytics)
Cloud/EA certifications (e.g., AWS/Azure, TOGAF, IT4IT) based on role.
What We Offer
Opportunity to work on enterprise-grade ServiceNow transformations and latest releases.
Learning culture with certification sponsorship and internal academies.
Flexible work, inclusive culture, and clear growth paths within the practice.
ServiceNow Solution Architect Ā· PeopleNTech LLC