VI
ServiceNow Reporting Analyst
VARITE INDIA PRIVATE LIMITED
- 🇮🇳 India
- Hybrid
- 1 day ago
- ServiceNow
- Excel
- Certified System Administrator
- SQL
- Power BI
- ITIL
1 day ago
About The Client:
About The Job:
Job Summary
We are seeking a detail-oriented ServiceNow Reporting Analyst responsible for designing, developing, and maintaining reports and dashboards within the ServiceNow platform. The role will focus on transforming ServiceNow data into meaningful insights that support operational performance, service delivery improvement, and management decision-making.
Key Responsibilities
- Design, develop, and maintain reports, dashboards, and performance analytics within the ServiceNow platform.
- Create custom reports using ServiceNow reporting tools, including list reports, pivot reports, and dashboards.
- Work closely with stakeholders to gather reporting requirements and translate them into actionable reports and KPIs.
- Maintain and enhance Performance Analytics indicators, widgets, and scorecards.
- Ensure data accuracy, integrity, and consistency across ServiceNow reports.
- Develop scheduled reports and automated report distribution for stakeholders.
- Support service management reporting across modules such as Incident, Problem, Change, and Service Request.
- Analyze trends and provide insights to improve service delivery and operational performance.
- Troubleshoot and resolve reporting issues and data discrepancies.
- Maintain documentation for reporting structures, dashboards, and metrics definitions.
Required Skills & Qualifications
- Bachelor’s degree in Computer Science, Information Technology, or related field.
- 2–5 years of experience working with ServiceNow reporting or ServiceNow platform.
- Strong knowledge of ServiceNow reporting, dashboards, and Performance Analytics.
- Experience with ITSM modules such as Incident, Problem, Change, and Request Management.
- Good understanding of data analysis, KPIs, and service management metrics.
- Proficiency in Excel and data analysis tools.
- Strong analytical and problem-solving skills.
- Excellent communication and stakeholder management skills.
Preferred Qualifications
- ServiceNow Certified System Administrator (CSA) certification.
- Experience with ServiceNow Performance Analytics and Reporting module.
- Knowledge of SQL, Power BI, or other BI tools (added advantage).
- Experience working in ITIL-based environments.
Key Competencies
- Data analysis and visualization
- Attention to detail
- Stakeholder communication
- Problem solving
- Process improvement mindset
How to Apply:Interested candidates are encouraged to respond/submit their updated resumes, and for additional job opportunities, please visit Jobs In India – VARITE.
Unlock Rewards: Refer Candidates and Earn.
If you're not available or interested in this opportunity, please pass this along to anyone in your network who might be a good fit and interested in our open positions. VARITE offers a Candidate Referral program, where you'll receive a one-time referral bonus based on the following scale if the referred candidate completes a three-month assignment with VARITE.
Experience Level Bonus Referral:
| 0-2 years | INR 5,000 |
| 2-6 years | INR 7,500 |
| 6+ years | INR 10,000 |
About VARITE: VARITE is a global staffing and IT consulting company providing technical consulting and team augmentation services to Fortune 500 Companies in USA, UK, CANADA and INDIA. VARITE is currently a primary and direct vendor to the leading corporations in the verticals of Networking, Cloud Infrastructure, Hardware and Software, Digital Marketing and Media Solutions, Clinical Diagnostics, Utilities, Gaming and Entertainment, and Financial Services.
Equal Opportunity Employer:
VARITE is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, veteran status, or disability status.
ServiceNow Reporting Analyst · VARITE INDIA PRIVATE LIMITED