ServiceNow Platform Architect

Job Title: ServiceNow Platform Architect

Location: Santa Clara, CA (Remote)

Job Descriotion:

Architecture Advisory Conducting solution design reviews on customer and partner work

Guiding customers in defining their platform roadmap and sequencing

workflow adoption

Activities

Advising on data architecture integration strategy and platform data model

alignment

Advising on AI capabilities including Now Assist and AI Agents adoption

Delivering accelerators from the architecture accelerator catalog in support of

the customers platform strategy and adoption goals

Demonstrates consistent ethical discipline in AI use across all PA work

Maintains clear boundaries about what AI output goes to customers versus what

requires human review

Platform Health Leading technical governance discussions and establishing governance

frameworks

Advising customers in establishing technical governance practices that

prevent health degradation over time

Interpreting platform health outputs across maintainability performance

security upgradeability and user experience

Developing and tracking prioritized remediation plans

Advising customers on identifying and tracking technical debt and driving

remediation planning

Risk Management Proactively identifying and tracking risks across architectural technical and

platform health dimensions

Assessing the potential impact of identified risks on the customers platform

strategy and value realization

Advising customers on mitigation strategies and ensuring risks are actively

managed before they surface as incidents

Customer

Engagement

Building and maintaining relationships across the customer stakeholder map

Facilitating working sessions architectural reviews and executive

conversations

Maintaining the Customer Impact Plan as a forwardlooking platform narrative

Demonstrating platform capabilities in personal or demo instances when

needed

Internal Alignment

Collaboration

Coordinating with Impact Squad members to maintain a consistent customer

message

Escalating complex architectural decisions to peers or overlay resources

Leveraging Access to Expertise and other Impact entitlements to bring the

right guidance to customers

Contributing knowledge and frameworks to the broader PA community

Category Certification Expectation

Certified System Administrator Required

Certified Application Developer Required

Certified Implementation Specialist workflow

Required 1 minimum 2 expected covering primary and secondary workflow areas

Certified Implementation Specials Data Foundations

ArchX Advanced Architecture Required

Certified Technical Architect Expected Should be in active pursuit

Now Assist Essentials Certification Required