ServiceNow Platform Architect

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Find out more about us at www.accenture.com.

Role Summary

We are looking for a highly experiencedServiceNow Platform Architect to drive platform leadership acrossITSM, Virtual Agent, newer AI capabilities and ITOM, with accountability for solution design oversight, go-live readiness, and transition to operational support teams.

The successful candidate will bring a blend oftechnical architecture expertise,platform leadership, andstakeholder management capability, with proven experience in ServiceNow implementations across multi-vendor and distributed delivery teams.

Key Responsibilities

• Provide architectural oversight for the design and implementation ofFlow Designer workflows andIntegrationHub spokes at enterprise scale.
• Govern platform configuration across modules, ensuring alignment to architecture, quality, and compliance standards.
• Owngo-live readiness activities, including delivery checkpoints, risk management, and transition to operational teams.
• Establish and run stakeholder review sessions.
• Manage amulti-vendor platform programme, ensuring alignment across delivery partners and internal teams.
• Facilitate executive and senior stakeholder workshops to drive alignment on platform direction and priorities.
• Produce and maintainArchitecture Decision Records (ADRs) to support platform governance and design traceability.
• Guide integration design between ServiceNow and cloud/monitoring platforms such asAzure Monitor.
• Support operational excellence by aligning delivery outcomes withSRE principles and managed services runbook standards.

Must-Have Skills / Experience

• ActiveServiceNow CSA and CIS certifications acrossITSM, Virtual Agent, and ITOM.
• Strong hands-on experience architecting and deliveringFlow Designer workflows andIntegrationHub spokes.
• Demonstrated accountability formodule configuration oversight,go-live readiness, andhandoff to operational teams.
• Strong delivery management capability, including governance, risk tracking, milestone management, and stakeholder reporting.
• Experience managingmulti-vendor delivery models and complex programme structures.
• Strong communication and facilitation skills, with the ability to engage senior and executive stakeholders.
• Experience working in aFMCG environment.

Good-to-Have Skills / Experience

• Exposure toAzure cloud infrastructure and integration design patterns.
• Familiarity withAzure Monitor,DataDog, or similar observability platforms.
• Experience managingoffshore delivery teams and coordinating distributed teams across multiple pods.
• Understanding ofSite Reliability Engineering (SRE) principles.
• Experience working within amanaged services environment.
• Familiarity with operational runbook standards and service transition practices.

Professional Attributes

• Strong leadership and decision-making capability.
• Excellent stakeholder management and communication skills.
• Ability to operate effectively in complex, fast-paced delivery environments.
• Strong governance mindset with attention to quality, risk, and operational sustainability.
• Collaborative approach to working across business, technical, and vendor teams.

Experience Level

• Extensive experience inServiceNow platform delivery, architecture, and governance
• Experience inFMCG andmanaged services environments preferred

Benefits of working at Accenture:

·       18 weeks paid parental leave

·       Long & short-term career break opportunities

·       Structured career development program

·       Local and international career opportunities.

·       Certified as a Family Inclusive Workplace™

·       Flexible Work Arrangements - centered around Accenture’s Truly Human ethos and our commitment to supporting the health and wellbeing of our people.

·       We are proud to be in the top 3 of last year’s Diversity & Inclusion Index!

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All our consulting professionals receive comprehensive training covering business acumen, technical and professional skills development. You’ll also have opportunities to hone your functional skills and expertise in an area of specialization. We offer a variety of formal and informal training programs at every level to help you acquire and build specialized skills faster. Learning takes place both on the job and through formal training conducted online, in the classroom, or in collaboration with teammates. The sheer variety of work we do, and the experience it offers, provide an unbeatable platform from which to build a career. 

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About Accenture

Visit us at www.accenture.com 

Equal Employment Opportunity Statement for Australia:

At Accenture, our intention is to foster a culture and a workplace in which all of our people feel a sense of belonging and are respected and empowered to do their best work. 

As part of our talent strategy, we hire and develop people who have different backgrounds, different perspectives and different lived experiences. These differences ensure that we have and attract the cognitive diversity to deliver a variety of perspectives, observations and insights which are essential to drive the innovation needed to reinvent, and we hold our leaders accountable for ensuring we have the most innovative and talented people in our industry.

 
We encourage applications from all people, and we are committed to removing barriers to the recruitment process and employee lifecycle. All employment decisions shall be made without regard to age, disability status, ethnicity, gender, gender identity or expression, religion or sexual orientation and we do not tolerate discrimination. If you require adjustments to the recruitment process or have a preferred communication method, please email exectalent@accenture.com and cite the relevant Job Number, or contact us on +61 2 9005 5000.

Learn how Accenture protects your personal data and know your rights in relation to your personal data. Read more about our Privacy Statement