ServiceNow Platform and Integration SME Architect

Platform Architecture
Define the ServiceNow platform architecture, including module design, data models, workflows, and technical standards.
Ensure scalable, secure, and performant configurations aligned with best practices.
Drive platform roadmap, design decisions, and architectural governance.
Integration Architecture
Architect and design end to end integrations between ServiceNow and enterprise systems (e.g., CMDB sources, ITOM tools, HRIS, CRM, ERP, monitoring tools).
Define integration patterns using REST, SOAP, MID Server, IntegrationHub, webhooks, message buses.
Establish data flow models, API guidelines, and integration security standards.
Solution Design & Delivery
Translate business requirements into high level and low level technical solution designs.
Guide technical teams on implementation approaches, coding standards, and platform constraints.
Conduct architecture reviews, impact assessments, and performance optimization.
Governance & Best Practices
Establish platform governance including CMDB design, data quality, ACL/security model, DevOps, and upgrade frameworks.
Ensure adherence to ServiceNow's architectural guidelines and future ready design.
Stakeholder & Technical Leadership
Work with product owners, developers, and business SMEs to ensure solutions meet functional and technical expectations.
Provide thought leadership on ServiceNow capabilities, new releases, and enterprise integration strategy.
Strong ServiceNow platform architecture (modules, data models, workflows, standards)
Ability to design scalable, secure, and high performance configurations
Expertise in integration architecture (REST, SOAP, MID Server, IntegrationHub, API standards, data flows, security)
Strong solution design skills (HLD/LLD, impact analysis, performance optimization)
Experience with platform governance (CMDB design, data quality, ACL/security model, DevOps, upgrades)
Strong collaboration and technical leadership with stakeholders and delivery teams
Deep understanding of ServiceNow capabilities, releases, and enterprise integration patterns
To perform the Architect / SME role in
Strong ServiceNow platform architecture (modules, data models, workflows, standards)
Ability to design scalable, secure, and high performance configurations
Expertise in integration architecture (REST, SOAP, MID Server, IntegrationHub, API standards, data flows, security)
Strong solution design skills (HLD/LLD, impact analysis, performance optimization)
Experience with platform governance (CMDB design, data quality, ACL/security model, DevOps, upgrades)
Strong collaboration and technical leadership with stakeholders and delivery teams
Deep understanding of ServiceNow capabilities, releases, and enterprise integration patterns