Servicenow Lead Developer Software Asset Management (SAM)

Role Summary:
Looking for an experienced ServiceNow Lead Developer with strong expertise in SAM (Software Asset Management) to design, implement, and optimize software asset lifecycle, license management, and compliance solutions.

Mandatory Skills:

• 6–10 years of overall ServiceNow development experience with minimum 5+ years in SAM
• Strong expertise in ServiceNow SAM Pro (Software Asset Management Professional)
• Hands-on experience in:
  • Software Asset Lifecycle (procurement to retirement)
  • License Management, Compliance, and Reconciliation
• Strong understanding of:
  • Software entitlement, normalization, and license metrics
  • CMDB relationships and ITAM processes
• Experience in:
  • Data imports, reconciliation, and asset normalization
  • SAM compliance reporting and dashboards
• Strong development experience in:
  • JavaScript, Glide API
  • Business Rules, Client Scripts, Script Includes, ACLs
  • Flow Designer / Workflows
• Experience in ServiceNow integrations:
  • REST/SOAP APIs, IntegrationHub, MID Server
• Hands-on experience in end-to-end ServiceNow SAM implementations/migrations

Technical Responsibilities:

• Lead design and implementation of ServiceNow SAM solutions
• Configure and customize software models, entitlements, and license rules
• Implement license reconciliation, compliance tracking, and optimization workflows
• Build integrations with discovery tools and external systems (Flexera, SCCM, etc.)
• Develop automation for software request, approval, and fulfillment processes
• Ensure data accuracy, normalization, and compliance reporting
• Drive best practices, governance, and solution standardization
• Troubleshoot issues and support deployments, upgrades, and enhancements

Certifications:

• ServiceNow Certified System Administrator (CSA) – Mandatory
• CIS–Software Asset Management (CIS-SAM) – Preferred

Nice to Have:

• Experience with HAM / ITAM integration
• Exposure to FinOps / cloud cost optimization / licensing models
• Experience with Discovery, CMDB, and data foundations (CSDM)

Experience & Qualification:

• 6–10 years total experience

Bachelor's degree in Engineering / Computer Science or equivalent