ServiceNow ITSM & ITAM Developer

Job Title: ServiceNow ITSM + ITAM Developer

Location: Hyderebad
Type: Contract / Full-Time

🔹 About the Role

We are looking for a skilledServiceNow ITSM + ITAM Developer to design, develop, and enhance solutions across IT Service Management and IT Asset Management modules. The ideal candidate will have strong hands-on experience in implementing ITSM processes and managing asset lifecycles, along with integrations and automation to improve operational efficiency.

🔹 Key Responsibilities

1. ITSM Development & Customization

• Develop and customize ITSM modules including Incident, Problem, Change, and Service Request Management.
• Configure SLAs, business rules, client scripts, UI policies, and notifications.
• Implement and optimize workflows using Flow Designer and traditional workflows.

2. ITAM Implementation & Asset Lifecycle Management

• Configure and manage Hardware Asset Management (HAM) and Software Asset Management (SAM).
• Implement end-to-end asset lifecycle processes (procurement, deployment, maintenance, retirement).
• Ensure proper mapping between Assets and Configuration Items (CIs).

3. CMDB & Discovery

• Maintain and enhance CMDB structure and relationships.
• Work with Discovery and Service Mapping to ensure accurate CI data population.
• Troubleshoot data inconsistencies and duplicate records.

4. Integration Development

• Develop and maintain integrations with third-party systems using REST/SOAP APIs.
• Integrate ServiceNow with procurement, inventory, and external asset systems.
• Ensure data synchronization and consistency across platforms.

5. Automation & Workflow Optimization

• Automate ITSM and ITAM processes using Flow Designer and IntegrationHub.
• Improve operational efficiency by reducing manual tasks and optimizing workflows.

6. Reporting & Data Management

• Develop reports and dashboards for ITSM and ITAM metrics.
• Monitor SLA performance, asset utilization, and compliance status.
• Ensure data accuracy, normalization, and governance.

7. Platform Support & Maintenance

• Troubleshoot and resolve production issues.
• Support platform upgrades, patching, and enhancements.
• Follow best practices for update sets, version control, and deployments.

🔹 Required Qualifications

Experience

• 4+ years of hands-on ServiceNow development experience
• Strong experience in ITSM modules and ITAM (HAM/SAM)
• Experience working on real-time implementations and support projects

Certifications

• ServiceNow Certified System Administrator (CSA) – Required
• ITSM / ITAM Certification – Preferred
• ITIL Foundation – Good to have

🔹 Technical Skills

• Strong knowledge of ITSM processes (Incident, Problem, Change, Request)
• Experience in ITAM (HAM, SAM, Asset lifecycle management)
• Proficiency in JavaScript, Glide API, and ServiceNow scripting
• Experience with Flow Designer, IntegrationHub, and REST/SOAP APIs
• Good understanding of CMDB, Discovery, and Service Mapping
• Knowledge of ACLs, UI Policies, Business Rules, and Client Scripts